Customer Support Agent with English and Japanese
- Provide support and answer inquiries for Live Players.
- Gather relevant data from the players, understand the root cause, and offer personalized solutions.
- Constantly keeping yourself updated in terms of game/features/design/procedural changes.
- Be in tune with the project’s productivity and quality targets.
- Carefully check the backlog and report negative trends as soon as possible.
- Maintain healthy KPI results on a daily/weekly/monthly basis.
- Native level of fluency in written and spoken Japanese.
- High level of fluency in written and spoken English.
- Excellent written and verbal communication skills.
- At least 1 year of working experience in customer service, player support, or contact center.
- Hands-on experience with contact center processes, tools, and multilingual support.
- Innovative and passionate about delivering the best user experiences possible.
- Ability to diagnose and solve problems with varying complexity, using multiple tools or knowledge bases.
- Must be experienced and comfortable with working in a fast-paced environment and dealing with constant change.
- Video games knowledge.
- Technical support experience in a customer-focused role is preferred, but not essential.
- iOS/Android/Switch/PlayStation/PC experience.
- Ability to work in a multicultural environment.
- Game support knowledge.
- A fun and dynamic community of artisans where you can make a difference.
- Yearly service incentive leave of five (5) days with pay upon completing one (1) year of employment and every anniversary thereafter.
- Additional Days Off according to Amber’s internal policy.
- HMO Coverage after regularization.
- Monthly Rice Allowance after regularization.
- A professional and friendly work environment.
- A competitive compensation package.
- Awesome and talented colleagues.
- Support from all your teammates.
- Access to training and learning programs.
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Amber is a global game development agency built by a collective of artisans residing in San Francisco, Los Angeles, Bucharest, Botosani and Guadalajara, which delivers a reference solution for creative work in interactive entertainment. The agency...
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