Site Reliability Engineer

About the American College of SurgeonsThe American College of Surgeons (ACS) is a professional and educational organization of surgeons that was founded in 1913 to raise the standards of surgical practice and improve the quality of care for surgical patients. The College is dedicated to the ethical and competent practice of surgery. Its achievements have significantly influenced the course of scientific surgery in America and have established it as an important advocate for all surgical patients. The College has more than 90,000 members and is the largest organization of surgeons in the world. For more information, visit www.facs.org.Summary: This position is responsible for the advanced maintenance and support of the organization's software applications. This role involves handling complex issues, providing high-level technical support, and leading efforts to improve application reliability and performance. The Site Reliability Engineer will act as a subject matter expert, guiding junior team members and collaborating with various IT and business teams to ensure the effective operation and enhancement of business applications.This exempt position will report to the Senior Manager, Strategic Applications in the Division of Information Technology. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.Responsibilities:• Provide support for Membership Database (Aptify) and associated solutions:• Troubleshoot and resolve application issues while working with end-users on the SQL-based membership (Aptify) system.• Create workaround procedures when standard procedures have failed to ensure issues are resolved in a timely fashion. Detect and reproduce software defects and address directly or coordinate addressing.• Provide detailed documentation and training:• Assist in developing and maintaining Application Support Standards, procedures, resolutions and training documentation as required.• Create and coordinate training with the end users on new or updated solutions. Work closely with the technical support team to provide training and support.Write, maintain and support a variety of reports or queries utilizing appropriate SQL based reporting tools Assist in the development of standard reports for ongoing customer needs. Help maintain data integrity in systems by running queries and analyzing data. Serve as the Incident Recovery Rapid Action Team lead when called upon. Serve as a business analyst in developing new applications or solutions with our internal customers as needed.• Mentor junior Application Support Specialists.Required Education and/or Experience:Bachelor’s degree from an accredited college or university is preferred but not required.A minimum of 4+ years’ experience in a related technical role is required. Experience with general use of Microsoft Office365 Applications is required. Experience with REST APIs, SQL Server, TSQL, and relational database design is required. Experience with .NET/MVC framework, HTML, CSS, Javascript or other scripting languages required. Experience with Visio or Lucidchart for business process mapping required. Experience using Business Intelligence reporting tools required.• Experience using Entity Framework or other ORMs required.Comprehensive Benefits:We’re committed to attracting and retaining top talent via valuable benefits!• Vacation, personal, and sick hours including 13 paid holidays per year• Hybrid office schedule• Medical—comprehensive coverage through BlueCross BlueShield• Dental, Vision, and Prescription drug program• 403(b) Matching Program• Pension Plan• Flexible Spending Medical/Dependent Care• Employee Assistance Program• Short Term/Long Term Disability• Life Insurance• Domestic Partner Coverage• Plus many other great benefits!The American College of Surgeons is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to recruitment@facs.org or call (312) 202-5000 and let us know the nature of your request and your contact information.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)