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Architecture Engineer - job 11 of 13

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

Job Description Engineer Responsibilities:

  • Works closely with Operations and Engineering Teams to identify feature sets that impact private and public cloud platforms to ensure availability and reduce toil
  • Performs hands-on architecture, design and development of monitoring systems to provide continuous support for ongoing infrastructure and application availability
  • Understands current incidents and provides solutions to detect, recover, and prevent re-occurrence

Qualifications:

  • Bachelor's degree or master’s degree in computer science, Computer Engineering or equivalent work experience
  • Expertise in supporting VMware 7.x and 8.x.
  • Experience with DELL/Intel/CISCO hardware basic knowledge of Linux troubleshooting in ESXi, creating/managing HA, DRS, affinity rules, installing & managing ESXi host, patching & upgrading ESXi versions. 
  • Should have experience in Physical-to-Virtual (P2V), Virtual-to-Virtual (V2V) and Virtual-to-Physical (V2P) migration of OS.
  • Good knowledge in VMware server and other virtualization platforms & experienced in large scale production support virtualization environment technical knowledge of VMware vSphere installation, configuration and administration of ESXi 7.x/8.x
  • Provisioning of new VMs, editing the VM configuration, create/edit datastores, vCenter Server, VCSA, PSC, HA and VMs Files. 
  • Assess and implements best practices in line with change management process, troubleshooting and resolving VMware environment issues. 
  • Troubleshoot/Remediate Host Hardware issues.
  • Manage Firmware updates on Host hardware ( Dell, Intel and Cisco UCS).
  • Maintain Dev/QA/Prod servers and perform hardware and software maintenance operations including installation/Patching, configuration and support of server hardware, software updates. 
  • Involves day-to-day Operation tasks and need to be On-Call on rotation basis. 
  • Hybrid work schedule.

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

US Job Seekers/Employees - Click here to view the “EEO is the Law” poster and supplement and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

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What You Should Know About Architecture Engineer, American Express

Join us at American Express as an Architecture Engineer in Phoenix, Arizona, and be part of a vibrant and supportive tech community! Here, we value your uniqueness and encourage you to grow both personally and professionally while delivering exceptional customer experiences. As an Architecture Engineer, you'll have the chance to dive deep into the technical realm, collaborating closely with Operations and Engineering Teams to refine our cloud platforms for optimal performance. Your expertise with VMware will play a pivotal role in designing and implementing innovative monitoring systems that ensure the reliability of our infrastructure. We prioritize the development of our people, so you can expect dedicated time to invest in honing your skills and exploring the latest technologies. In this hybrid model role, you'll engage in hands-on activities, from architecture and troubleshooting to maintaining our virtualized environments. We believe in empowering our employees, as your voice matters here at American Express. Together, we will back our customers by leading the way in technology and engineering. So, if you're ready to take your career to the next level and make a difference in the lives of our customers, let’s connect!

Frequently Asked Questions (FAQs) for Architecture Engineer Role at American Express
What does an Architecture Engineer at American Express do?

As an Architecture Engineer at American Express, you'll work closely with Operations and Engineering Teams to enhance cloud platforms, ensuring high availability and minimizing operational toil. Your responsibilities will include hands-on architecture and development of monitoring systems, troubleshooting issues, and applying best practices for change management.

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What qualifications are required for the Architecture Engineer position at American Express?

Candidates for the Architecture Engineer position at American Express should hold a Bachelor’s or Master’s degree in computer science or a related field. Additionally, expertise in VMware 7.x and 8.x, along with practical knowledge of various virtualization techniques and tools, is essential for success in this role.

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What technologies will I work with as an Architecture Engineer at American Express?

In the Architecture Engineer role at American Express, you will work with advanced technologies focusing on VMware environments, including ESXi installations and configurations, as well as various hardware components. You'll also have the opportunity to engage with the broader engineering community through open source initiatives.

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What is the work environment like for an Architecture Engineer at American Express?

At American Express, the work environment for an Architecture Engineer is open, inclusive, and collaborative. You'll be part of a diverse tech team, where your input is valued, and you'll receive dedicated support for professional development, enabling you to continuously grow your skills in a hybrid working model.

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What are the benefits of working as an Architecture Engineer at American Express?

American Express offers a comprehensive benefits package for Architecture Engineers, including competitive salaries, performance bonuses, generous parental leave, health and wellness support, career development opportunities, and a flexible work model to ensure work-life balance.

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Common Interview Questions for Architecture Engineer
Can you explain your experience with VMware technologies?

When answering this question, illustrate your hands-on experience with VMware technologies, emphasizing specific versions you’ve worked with, any configurations you've managed, and the complexity of environments you've supported.

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How do you approach troubleshooting in a virtualized environment?

Discuss your methodical approach to troubleshooting, including identifying the root cause, gathering logs, using monitoring tools, and implementing solutions to prevent future incidents.

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What strategies do you use for managing cloud resources?

Explain your experience in optimizing cloud resource utilization, setting up monitoring, and performing routine maintenance to enhance performance and reduce costs.

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Describe a challenging issue you faced in your previous roles and how you resolved it.

Choose a relevant example that demonstrates your problem-solving abilities, whether it's a complex migration or a severe hardware failure, highlighting the steps you took to resolve the issue effectively.

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How do you stay updated with the latest developments in virtualization technology?

Share the resources you utilize for staying informed, including relevant blogs, webinars, or industry conferences, and how you implement newfound knowledge into your work.

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What is your experience with cloud migration strategies?

Discuss various migration strategies you've implemented, such as P2V or V2V migration, what tools you used, and the outcomes of these migrations.

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How do you ensure high availability in a cloud environment?

Focus on the importance of redundancy, load balancing, and regular monitoring as key components of ensuring high availability in cloud architecture that you have effectively executed.

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What role does documentation play in your work processes?

Emphasize the significance of thorough documentation in maintaining clear processes, ensuring compliance, and aiding team collaboration, providing an example of how this has benefited your past work.

Join Rise to see the full answer
Can you discuss your experience with hardware troubleshooting?

Share your hands-on experience with identifying and fixing hardware issues, including firmware updates or component replacements, and how this knowledge supports your role as an Architecture Engineer.

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What best practices do you follow for change management?

Outline the best practices you adopt for change management in IT, such as risk assessments, stakeholder communication, testing protocols, and post-change evaluations.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3215 jobs
MATCH
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BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 16, 2025

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