Digital Project Manager, OnBrand

New York, New York, United States • Atlanta, Georgia, United States

Job Description

Work Location Options:Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Global Advertising and Brand Management (GABM) organization has a mission to create marketplace demand and drive commerce for American Express through differentiated and innovative products, partnerships, marketing, and customer experiences.

OnBrand – American Express’ In-House Creative agency – is on journey of exciting expansion. Our ambition is to “Become creative partner-of-choice to build seamless customer experiences for our Business Units, essential for driving results and unlocking value through deeper knowledge of our business powered by industry-defining creative excellence”. We are focused on developing forward thinking ideas and work across channels, end-to-end experiences in digital and beyond.

The Digital Project Manager, OnBrand will report to a Sr. Digital Project Manager and have responsibility for the delivery of Integrated & digital campaigns. The successful individual will manage overarching project planning, creative strategy, creative execution, and production for digital experiences and integrated marketing campaigns. They will work collaboratively with OnBrand strategists, creatives, producers, developers, and account managers as well as Amex marketers, brand and business unit stakeholders (clients), and external Integrated Agency Teams to deliver best-in-class digital creative campaigns.

To be successful in this role, the candidate must be solution-oriented and flexible. They must have experience creating, monitoring, and maintaining project plans for high-visibility initiatives requiring rigorous timelines with parallel workstreams, and always seek to identify opportunities for improvement. The candidate must have experience working with creative, production, and account team leads and guide all participants to achieve the highest possible standards.

Day to day responsibilities include, but are not limited to:

• Directly manage creative planning, execution, and production for high-complexity digital projects and oversee Project Manager direct reports in executing medium and low complexity projects  
• Leverage channel specific digital best practices to inform digital campaign executions – CRM, websites, Landing pages, media, social etc
• Lead the project delivery success with the execution of digital experiences  across various platforms such as OneCMS, Moveable Ink, & SFMC
• Drive the execution of campaigns in channels such as social media, search engines, display advertising, and CRM.
• Collaborate and drive the development of comprehensive end to end digital project plans that is inclusive of all colleagues needed to complete the projects based on marketer expectations.
• Stay up to date with the latest digital marketing trends, technologies, and best practices 
• Work closely with project team leads to proactively manage end-to-end project delivery (e.g., timeline management, risk assessment, and hard cost budget management) for a given set of projects
• Ensure projects are delivered on time, on budget and at the highest quality level
• Proactively assess any risks and escalate any issues if needed
• Manage handover of projects between the design studio and OnBrand teams, setting up project planning discussions, discovery facilitation, creative kick offs, creative, internal and marketer reviews and driving status meetings
• Partner with Account Leads and Creative Strategists to ensure client requests are feasible, in-scope, and in-budget
• Leverage agency systems and tools (e.g., Workfront) for overall work-planning, team communication, and project management
• Proactively support colleagues and collaborate with them to help achieve targets. Create a positive team environment through co-operation.

Minimum Qualifications:

• 5+ years of experience as a Creative Project Manager from a leading creative agency or in-house brand
• Strong knowledge of creative production (print, digital, emails, OOH, branding)
• Excellent organizational, communication and interpersonal skills
• Excellent follow through and ability to keep projects on track and delivered on time
• Strong knowledge of project management methodologies
• Ability to adapt quickly and be open-minded to learning new skills and adaptable to changes to workflow. Comfortable using various project management essential systems and tools like - CMS, Excel, Google and Microsoft suites, Smartsheet, etc.)
• Ability to work with a Project Management tool (e.g., Workfront)

Salary Range: $55,000.00 to $105,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities
• Access to Amex Marketing U, a unique learning and development program built for marketers, by marketers. Amex Marketing U inspires marketers to develop their career through innovative learning experiences and opportunities that foster collaboration and knowledge sharing across the enterprise.

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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