Director - Project Management - job 9 of 13

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

American Express National Bank is American Express’ U.S. banking operation, representing more than 60% of the company’s revenues through consistent payments, financing, and savings products. Led by the Chief Operating Officer, AENB HQ drives the administration of programs and services provided by AENB, in partnership with Bank affiliates and executive officers. In addition, the team is responsible for helping AENB attain all established operational and financial goals as well as ensuring ongoing adherence with laws and regulations governing Bank policies and procedures.

The AENB Strategy and Execution Team includes multiple functions within AENB HQ including AENB Strategic Plan and Bank Products, AENB Platforms and Capabilities and the Enterprise Project Management Office. 

The Director, Project Management will join the Enterprise Project Management Office (EMPO) within AENB. As the company grows, there is a need to strengthen first-line project governance and execution. The EPMO brings an integrated and consistent approach to how American Express governs and executes projects, better alignment to regulatory expectations, and implementation of industry best-practices. This role will support the execution of select enterprise initiatives that cross multiple lines of business company wide.

Key Responsibilities

• Identify, build, develop, and lead the right team to establish sound project management execution.
• Lead high priority cross-functional initiatives impacting multiple business units, including linkages and dependencies with groups both within and outside of AENB.
• Be a strong leader and team player with ability to build relationships and influence decisions to drive results within a matrixed organization (working across levels and job functions) without direct authority.
• Collaborate meaningfully and strategically with cross-functional teams to gather inputs, while ensuring strategic alignment across critical stakeholders.
• Design and implement execution frameworks for business problems and ability to turn those frameworks into concrete projects that drive significant results.
• Oversee the creation and maintenance of detailed project plans to effectively manage projects and drive resolution of risks, issues and challenges related to projects.
• Prepare and/or lead efficient and effective presentations and materials and break down complex ideas into understandable and actionable messages.
• Play a lead role in the standup of the EMPO within AENB and the execution of the Enterprise Project Governance process across business units, which may include the design and implementation of project methodologies and tools to govern and execute projects and initiatives.
• Cultivate a best-in-class and growth mindset culture through team building and colleague engagement activities.
• Anticipate needs and exercise a proactive bias toward action.
• Challenge the status quo and remove barriers creatively.
• Maintain strict confidentiality and operate with the highest levels of integrity.

Minimum Qualifications

• 6+ years of experience in risk management, strategy and execution, program management, project management, and/or other consulting services.
• Project management skills, including attention to detail and the ability to clearly advise on progress, roadblocks and successfully drive project progress.
• Superlative communication skills with the ability to effectively influence, multitask, and prioritize as business needs evolve with a high degree of comfort amongst senior leaders.  Ability to communicate well verbally and in writing, both formally and informally.
• Ability to prioritize, manage deadlines, and handle changing priorities in a dynamic and fast-paced environment while leading with limited direct authority.
• Experience delivering large, complex, enterprise-level initiatives with multiple partners under high pressure and tight timeframes.
• Problem solving ability with creativity and positivity.
• Agile learner who can absorb new information quickly in order to meaningfully and strategically partner with SMEs to drive outcomes.
• Bachelor’s Degree in a relevant field.  Master’s Degree considered favorably.

Preferred Qualifications

• Project Management Professional (PMP) certification

Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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