Specialized VIP Corporate Travel Consultant

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.Ready to explore a career path? Start your journey.The Ovation Specialized VIP Travel Consultant role at Amex GBT is to deliver exceptional travel service experience for our corporate business customers. By working together as a hard-working team, our team provides outstanding traveler care, first call resolution and the highest quality of customer service to Amex GBT corporate clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while enhancing supplier revenue.What You'll Do :• Hours of Operation and shifts: 9am-9pm ET. Be flexible and prepared to work afternoon shifts (12-8pm) and weekends. Flexibility is crucial as shifts may vary outside of the default schedule.• Act as trusted advisor and consultant to a single or multiple corporate accounts with the willingness to jump in and flexibility in shifts to meet client needs. Support other Ovation work, including other Ovation customers when advised to do so by Ovation leadership.• Act as the point of sale on all Domestic & International travel requirements, arranging both routine and sophisticated travel for air, rail, car, and hotel accommodation, using (GDS) - Native Sabre .• Provide consultative advice, solutions, and recommendations. Additionally, pro-actively selling additional service for our travelers (e.g., hotel and car), whilst ensuring adherence to the customers agreed travel policy and requirements and adhering to quality assurance standards.• Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your performance to check on and improve performance.• Follow internal compliance and regulatory requirements for all customers and locations supported.• Handle the end-to-end booking process through the ticketing and order fulfillment, either over the telephone, via messaging or via email or back-office systems and servicing platforms.Additional Accountabilities• Investigates/action Ovation Specialized Travel Consultants reservations/PNR for ticketing, quality/accuracy, client critical issues or lowest fare (e.g., CSI, Going the Extra Mile “GEM”)What We're Looking For :• Detailed understanding of fares and ticketing rules, for car, air, hotel travel• Knowledge and experience of:• Air, rail, hotel, car booking• Calculating and Processing exchanges• High proficiency in Native Sabre GDS minimum 5+ years• Experience working in a high touch service environment where performance is measured• Background in Business (Corporate) Travel providing White Gloved Service• Passion for Excellence in Client Service• Excellent Professional Communication – both written and verbal#GBTJobsLocationUnited StatesThe US national hourly wage range for this position is from $20.00 to $35.00 per hour. The national range provided includes the hourly rate that GBT expects to pay for the role. Actual hourly wage rate will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.This role is eligible for an annual Performance Based Incentive, which rewards participants based on company performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.Benefits at a glance ([Link available when viewing the job] />The #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.• Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.• We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.• Wellbeing resources to support mental and emotional health for you and your immediate family.• And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult GBT Recruitment Privacy Statement ([Link available when viewing the job] .What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!Click Here to Learn More ([Link available when viewing the job]