Manager, Communications - Global Merchant & Network Services - job 7 of 15

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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Overview: Manager, Communications: Global Merchant & Network Services 

The American Express Corporate Affairs & Communications (CA&C) team is a strategic function that works to enhance and protect the continued strength of the American Express brand through public relations, social media, colleague communications, and corporate social responsibility (CSR) initiatives. 

The manager will be an integral member of the CA&C team supporting the American Express Global Merchant & Network Services (GMNS) division. GMNS is responsible for relationships with Amex-accepting businesses, as well as third party payment providers, strategic bank and fintech partners, prepaid products, and the company’s global payments network.  

The manager will focus primarily on supporting external communications around global network initiatives within GMNS. Core areas of focus will include: 

• American Express’ partnerships with fintechs, banks and other third-party payment providers in the US and globally. This includes a heavy focus on partnerships with banks and other third-party institutions in the U.S. and 110+ countries globally that license the American Express brand, issue local American Express-branded cards in their countries, and/or acquire local merchants on the American Express Network.

• The capabilities and technologies that power the American Express Network, which enables secure and seamless payments by American Express Card Members and Merchants around the world.

• The manager will help uncover fresh and creative ways to story tell against these core areas of business externally, working closely with internal colleagues to promote communications initiatives across the enterprise. This role reports to the Director, Communications, GMNS, who is responsible for driving external communications for global network strategies. 

How will you make an impact in this role?

• Support the business goals of GMNS by creating and executing compelling external communications strategies and programs – with a particular focus on global network initiatives. Collaborate closely with colleagues to amplify external communications initiatives internally across the enterprise.

• Develop relationships with the media to promote GMNS advancements and executive perspectives.

• Deploy executive visibility strategies for senior business leaders within GMNS through earned/owned media coverage, speaking engagements and social channels.

• Support issues preparedness/management from end-to-end with senior oversight, working with colleagues across GMNS to draft reactive messaging and field incoming media requests.

• Collaborate with colleagues globally to ensure alignment of GMNS communications activities across the business.

• Monitor competitor and broader industry news and activities, including advancements in payments technology, infrastructure, and regulation, contextualizing news to senior business leaders as relevant. 

• Lead and compile weekly, monthly and quarterly reporting documents to showcase communications results and highlights to key stakeholders across the business. 

Minimum Qualifications

• 5+ years of public relations/communications experience, with proven ability to:
  • Navigate the media and digital landscape, with experience securing coverage with reporters and influencers across a mix of channels (social, earned, owned, paid)
  • Communicate/counsel senior executives with a high level of professionalism
  • Learn and absorb technical subject matter and translate material into easy-to-understand communications messages. 
  • Help anticipate issues before they happen, taking a proactive approach to problem-solving
  • Lead multiple priorities in a fast paced work environment
  • Think independently, quickly, and apply good judgment
  • Demonstrate a superior attention to detail, with ability to lead projects from end-to-end
  • Must be a self-starter who is able to work independently, while operating as a great teammate, adaptable to diverse group of colleagues and clients across the globe.

Preferred Qualification

• Experience in payments or technology industries

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• 6% Company Match on retirement savings plan 

• Free financial coaching and financial well-being support 

• Comprehensive medical, dental, vision, life insurance, and disability benefits 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue 
visa sponsorship for these positions.