Manager, Transformation and Change Acceleration - job 1 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.
The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.

As the Manager, Transformation and Change Acceleration you will be responsible for driving the adoption of new processes, supporting broad migration efforts, and optimizing execution across marketing technology initiatives. As part of Flywheel, a multi-year initiative to redefine marketing execution through innovation, automation, and efficiency, this role will ensure marketing teams successfully integrate new capabilities, enhance operational readiness, and align product governance with enterprise-wide policies while maintaining agility.

How Will You Make an Impact in This Role?

• Develop and implement adoption strategies to ensure marketing teams seamlessly integrate Flywheel capabilities into their workflows.
• Identify and mitigate adoption challenges, ensuring a smooth and frictionless transition to new processes.
• Align Flywheel capabilities with enterprise-wide governance policies (NPA process) while balancing flexibility and innovation.
• Train, support, and enable marketing teams to fully use Flywheel’s capabilities.
• Monitor industry standard methodologies, emerging MarTech capabilities, and marketing trends to inform Flywheel’s evolution.

What We’re Looking for in You:

• Change Management Expertise: Proven ability to drive process adoption and ensure teams embrace new ways of working.
• Strategic Thinker:  Strong ability to translate complex business needs into clear, actionable strategies that optimize execution.
• Governance & Compliance Knowledge: Experience with governance frameworks, ensuring compliance while maintaining agility.
• Strong Leadership & Communication: Ability to lead cross-functional teams through transformation with clarity, confidence, and partner engagement.
• Data-Driven Decision Maker: Uses insights to drive process optimization and continuous improvement.

Minimum Qualifications:

• Relevant years of experience in change management, transformation, or MarTech enablement.
• Demonstrated experience leading cross-functional teams and partner engagement.
• Strong analytical skills with the ability to identify gaps and implement scalable solutions
• Excellent written and verbal communication skills, particularly in executive summaries and partner updates.

Preferred Qualifications:

• Experience in marketing technology ecosystems and system integrations.
• Background in product governance and compliance frameworks.
• Familiarity with Agile methodologies and enterprise-wide migration efforts.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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