Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Manager, Transformation and Change Acceleration image - Rise Careers
Job details

Manager, Transformation and Change Acceleration - job 1 of 4

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes, with small business being the largest customer segment.
The Global Commercial Services Marketing team (GCSM) is responsible for making business membership essential by creating and delivering world class marketing for our differentiated products and services that drives demand and inspires engaged card members across the customer lifecycle. GCSM markets a breadth of products across charge, lending, co-brand, and corporate cards. It is also offers a range of small business banking and B2B solutions.

As the Manager, Transformation and Change Acceleration you will be responsible for driving the adoption of new processes, supporting broad migration efforts, and optimizing execution across marketing technology initiatives. As part of Flywheel, a multi-year initiative to redefine marketing execution through innovation, automation, and efficiency, this role will ensure marketing teams successfully integrate new capabilities, enhance operational readiness, and align product governance with enterprise-wide policies while maintaining agility.

How Will You Make an Impact in This Role?

  • Develop and implement adoption strategies to ensure marketing teams seamlessly integrate Flywheel capabilities into their workflows.
  • Identify and mitigate adoption challenges, ensuring a smooth and frictionless transition to new processes.
  • Align Flywheel capabilities with enterprise-wide governance policies (NPA process) while balancing flexibility and innovation.
  • Train, support, and enable marketing teams to fully use Flywheel’s capabilities.
  • Monitor industry standard methodologies, emerging MarTech capabilities, and marketing trends to inform Flywheel’s evolution.

What We’re Looking for in You:

  • Change Management Expertise: Proven ability to drive process adoption and ensure teams embrace new ways of working.
  • Strategic Thinker:  Strong ability to translate complex business needs into clear, actionable strategies that optimize execution.
  • Governance & Compliance Knowledge: Experience with governance frameworks, ensuring compliance while maintaining agility.
  • Strong Leadership & Communication: Ability to lead cross-functional teams through transformation with clarity, confidence, and partner engagement.
  • Data-Driven Decision Maker: Uses insights to drive process optimization and continuous improvement.

Minimum Qualifications:

  • Relevant years of experience in change management, transformation, or MarTech enablement.
  • Demonstrated experience leading cross-functional teams and partner engagement.
  • Strong analytical skills with the ability to identify gaps and implement scalable solutions
  • Excellent written and verbal communication skills, particularly in executive summaries and partner updates.

Preferred Qualifications:

  • Experience in marketing technology ecosystems and system integrations.
  • Background in product governance and compliance frameworks.
  • Familiarity with Agile methodologies and enterprise-wide migration efforts.

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the Pay Transparency Policy Statement.

If the links do not work, please copy and paste the following URLs in a new browser window: https://www.dol.gov/agencies/ofccp/posters to access the three posters.

American Express Glassdoor Company Review
4.2 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
American Express DE&I Review
4.4 Glassdoor star iconGlassdoor star iconGlassdoor star iconGlassdoor star icon Glassdoor star icon
CEO of American Express
American Express CEO photo
Stephen J Squeri
Approve of CEO

Average salary estimate

$117500 / YEARLY (est.)
min
max
$80000K
$155000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

Similar Jobs
Photo of the Rise User
American Express Hybrid Phoenix, Arizona, United States
Posted 3 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express' Internal Audit Group as an Audit Analytics expert, where innovation and collaboration drive risk management and assurance.

Photo of the Rise User
Posted 3 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

American Express seeks a dedicated Customer Care Professional to enhance customer relationships and deliver exceptional service through a hybrid work model.

Photo of the Rise User
Posted 12 days ago
Vision Insurance
Dental Insurance
Performance Bonus
Paid Holidays

Join Gopuff as a Site Manager, where you'll lead a dedicated team to enhance operational performance in a fast-paced environment.

Photo of the Rise User

Step into the role of Business Process Associate at Adtalem Global Education, where your expertise in process improvement will help shape the future of healthcare education.

Photo of the Rise User

Step into a vital role at Samsung SDS where you will optimize logistics operations and enhance customer satisfaction as a Logistics Transportation Load Planner.

Posted 10 days ago

Elevate the patient journey as a Regional Patient Experience Leader with Dignity Health Medical Foundation, ensuring high-quality care across clinics in California.

Posted 11 days ago

Join ConcertoCare as a Market Operations Manager, where you’ll lead a dedicated team in delivering high-quality patient care while managing daily market operations.

Photo of the Rise User
Posted 10 days ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as a Manager in Operations Risk Management, where you'll drive critical risk initiatives while collaborating with diverse teams.

Photo of the Rise User
American Express Hybrid Phoenix, Arizona, United States
Posted 4 hours ago
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development

Join American Express as an Associate in Digital Product Operations to play a key role in advancing our payment products and fostering valuable customer partnerships.

Teach Me Personnel LLC Hybrid 300 Parker Square Rd suite 210, Flower Mound, TX 75028, USA
Posted yesterday

Therapy & Beyond seeks an Operations Support Assistant to enhance operational efficiency and support leadership within our dynamic ABA organization.

GEA Hybrid York : 3475 Board Road
Posted 4 days ago

As a Continuous Improvement Manager at GEA Group, you will lead process enhancement initiatives to boost operational efficiency and customer satisfaction in a dynamic engineering environment.

Photo of the Rise User

We're looking for a hands-on leader to drive operational excellence for Aledade's new business line aimed at empowering independent primary care practices.

Photo of the Rise User
Pulley Hybrid United States
Posted 9 days ago
Customer-Centric
Rapid Growth
Feedback Forward
Take Risks
Startup Mindset
Flat Organization
Transparent & Candid
Fully Distributed
Some Meals Provided
Medical Insurance
Vision Insurance
Dental Insurance
Learning & Development
Unlimited Vacation

Join Pulley as the VP of Operations and play a crucial role in shaping our strategic initiatives while leading a passionate team in a high-growth environment.

Baptist Health is in search of a Practice Manager III to enhance patient care through effective management in Radcliff, KY.

Photo of the Rise User
Medical Guardian Remote No location specified
Posted 11 days ago

Join MedScope, a leader in emergency response systems, as an Install Coordinator to oversee installer onboarding and performance remotely.

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

5486 jobs
MATCH
Calculating your matching score...
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 4, 2025

Subscribe to Rise newsletter

Risa star 🔮 Hi, I'm Risa! Your AI
Career Copilot
Want to see a list of jobs tailored to
you, just ask me below!