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Senior Agile Champion - job 3 of 8

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The Chief Technology Officer Organization’s vision is to raise the bar for technical excellence, talent, strategy, and standards across Technology. It also seeks to cultivate and foster technical innovation, as well as elevate and amplify the technical heartbeat of the organization.

How will you make an impact in this role?

As an Agile Champion, you will serve as a facilitator for the Content Product Team, advocating, and executing Agile practices to support incremental delivery of prioritized work and value to end users.  An Agile Champion works with the Product Owner and Engineering in adopting Agile principles and values, removing impediments, and supporting an environment of continuous improvement.  Responsibilities include:

  • Facilitating Agile events that help the Engineering team deliver value incrementally and iteratively
  • Supporting the Program Increment (PI) execution through facilitating team level events and partners with the RTE
  • Supporting he team in achieving the PI objectives
  • Supporting Product Owners through backlog refinement, backlog readiness, definition of ready/done and support writing user stories
  • Supporting coordination across Team of Teams (Agile Release Train (ART)/Release Train Engineer (RTE))
  • Supporting, monitoring, and providing visibility around gaps, impediments, risks, and dependencies
  • Fostering practices for identifying, tracking, discussing and resolving cross-team dependencies within the team, taking ownership of a dependency in some circumstances
  • Managing and organizing delivery effectiveness metrics to track progress and improvement over time.

Minimum Qualifications

  • Bachelor’s degree in technology related discipline or equivalent experience preferred
  • 3-5 years of experience with Software as a Service applications, preferably M365
  • Experience participating in Agile, Scrum, or other rapid application development teams is preferred

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

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Average salary estimate

$150000 / YEARLY (est.)
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$110000K
$190000K

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What You Should Know About Senior Agile Champion, American Express

At American Express, we believe in leading the way and having each other's backs, and we’re excited to welcome a Senior Agile Champion to our innovative team in Phoenix, Arizona. This role is all about facilitating Agile practices that drive incremental delivery and create incredible value for our customers. You will work closely with the Content Product Team, Product Owners, and Engineers, advocating for Agile principles while removing obstacles to smoother project execution. Your responsibilities will include facilitating engaging Agile events, supporting Program Increment execution, and driving continuous improvement across teams. With 3-5 years of relevant experience and a passion for collaboration, this role offers you a chance to truly make an impact at American Express. You’ll play a pivotal role in refining backlogs, ensuring readiness, and crafting user stories, while managing delivery metrics to keep the team on track. At Team Amex, we value your growth, providing you with ample opportunities for development, ranging from competitive salaries to generous parental leave. It’s all about finding your place in our diverse tech community, where your skills and unique perspective will be celebrated. Join us, and together we'll shape the future of customer experiences through innovative technology.

Frequently Asked Questions (FAQs) for Senior Agile Champion Role at American Express
What are the primary responsibilities of a Senior Agile Champion at American Express?

As a Senior Agile Champion at American Express, you'll be the key facilitator for the Content Product Team, driving Agile practices that foster iterative and incremental delivery. Your role will include organizing Agile events, supporting Program Increment (PI) execution, refining backlogs, and collaborating with Product Owners to ensure user stories are defined. Essentially, you'll be at the heart of the Agile process, ensuring the team can deliver maximum value to end users.

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What qualifications are needed for the Senior Agile Champion position at American Express?

To excel as a Senior Agile Champion at American Express, candidates should possess a Bachelor’s degree in a technology-related discipline or equivalent experience. A minimum of 3-5 years of experience in Software as a Service applications, particularly M365, and familiarity with Agile, Scrum, or rapid application development teams is crucial. Your background will help ensure that you can effectively advocate for and implement Agile practices within our teams.

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How does American Express support the professional development of a Senior Agile Champion?

American Express is committed to the continuous growth of its employees, including those in the Senior Agile Champion role. The company provides dedicated time for professional development, along with access to numerous training opportunities. With an inclusive and supportive work environment, you'll find resources that help you stay ahead in your career while contributing to the Agile methodologies that drive our technology initiatives.

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What does the work environment look like for a Senior Agile Champion at American Express?

At American Express, Senior Agile Champions thrive in an open, inclusive, and collaborative environment. You’ll work closely with talented engineers and cross-functional teams, sharing insights and decisions about the technology and practices used. This supportive atmosphere encourages innovation and values every team member's contribution, making it a great place to grow your career in Agile practices.

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What benefits can a Senior Agile Champion expect at American Express?

A Senior Agile Champion at American Express can enjoy a competitive salary, bonuses, and a comprehensive package of benefits that promote overall well-being. This includes health insurance, retirement savings plans with company match, flexible working arrangements, paid parental leave, wellness resources, and access to professional development programs. It's all about ensuring that you have the support to thrive personally and professionally.

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Common Interview Questions for Senior Agile Champion
Can you describe your experience with Agile methodologies as a Senior Agile Champion?

In discussing your experience, be sure to highlight specific Agile methodologies you have utilized, such as Scrum or Kanban. Provide examples of how you facilitated Agile events, supported backlog refinement, and removed impediments for your teams. Show that you understand the Agile values and principles, and detail any outcomes that reflect improved delivery or team dynamics.

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How do you handle conflicts or impediments within Agile teams?

Addressing conflicts requires a calm, collaborative approach. Share examples of situations where you've successfully navigated conflicts, focusing on communication strategies you’ve used, such as facilitating discussions to uncover the root causes. Explain how you worked to remove impediments and foster a collaborative environment, emphasizing the importance of maintaining focus on project goals.

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What techniques do you use to keep teams motivated and engaged in Agile practices?

As a Senior Agile Champion, highlight the importance of recognition and feedback. Discuss methods you've employed, like celebrating team wins, implementing retrospectives for constructive feedback, and creating a culture of continuous integration and improvement. Show that you prioritize a positive team environment that encourages individual contributions and collective success.

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How do you measure the success of Agile practices within your team?

Discuss various metrics you track, such as velocity, sprint burndown charts, and team delivery effectiveness. Explain how you utilize these metrics to provide visibility into progress, identify areas for improvement, and celebrate achievements. Indicating that your focus is not just on numbers, but also on the quality of collaboration and satisfaction within the team will set you apart.

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Describe a challenging project you worked on as a Senior Agile Champion and how you managed it.

Choose a project where you faced significant challenges. Detail the obstacles encountered, such as team dynamics, timelines, or technology issues, and narrate your role in addressing them using Agile principles. Emphasize your ability to adapt plans, engage stakeholders, and achieve project goals, showcasing your resilience and problem-solving skills.

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How do you ensure that Product Owners are effectively managing the backlog?

Talk about your collaborative approach with Product Owners to foster effective backlog management. Share specific strategies you've used to assist in backlog refinement sessions, ensuring user stories are properly defined, prioritized, and aligned with overall project goals. Illustrate how this partnership contributes to the success of the Agile process.

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In your opinion, what are the key qualities of an effective Agile Champion?

Discuss qualities such as strong communication, adaptability, and a deep understanding of Agile principles. Highlight the necessity of being a facilitator who empowers teams, encourages transparency, and fosters a culture of continuous improvement. Stating real examples of how you embody these qualities will emphasize your fit for the role.

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What strategies do you implement for cross-team collaboration in Agile environments?

Share your experience in fostering open communication between different Agile teams. Techniques such as the use of shared digital tools, regular sync-ups, and Scrum of Scrums can be effective. Illustrate a specific instance where your initiatives led to better coordination across teams, demonstrating the impact of your efforts on project outcomes.

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How do you facilitate a successful Program Increment (PI) planning session?

Discuss the importance of preparation for a successful PI planning session, including setting clear objectives, aligning team priorities, and ensuring that all stakeholders are engaged. Walk through your process of facilitating these sessions, from agenda setting to tracking commitments, and conclude with a reflection on common challenges and how to address them.

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How do you stay current with Agile trends and practices?

Share your methods for continuing education, such as attending Agile conferences, participating in webinars, reading relevant literature, or engaging with Agile communities. Emphasize your passion for the practice and commitment to continuously improving both your skills and the Agile processes within your team.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3215 jobs
MATCH
VIEW MATCH
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 15, 2025

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