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Senior Infrastructure Engineer - job 13 of 25

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.  Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

How will you make an impact in this role?

 American Express is in an exciting cloud transformation journey driven by an energetic team of high performers. This group is nimble and creative with the power to shape our technology and product roadmap. If you have the talent and desire to deliver innovative solutions for cloud operations to support our customers seamlessly across physical, digital, mobile, and social media, join our transformation team!

Do you want to operate and run a highly available, global scale enterprise-wide IaaS cloud platform on Linux and Windows platforms? Then you should consider this innovative and creative opportunity where you can be a key transformative contributor in Cloud Operations (PaaS/IaaS) for American Express.

You will lead the operations team and contribute to building processes and tools that allow monitoring, diagnosing, and debugging of the platform services and its hosted applications.  

You will architect, design, and implement improvements in process and tools to improve platform  stability and resilience. You will contribute to scalable, secure, highly available infrastructure on a variety of platforms such as Redhat Linux, Big Data technologies  and other related technologies and get exposure to various cutting-edge tools and technologies.

Technical Skills

·       10+ years of experience in Linux Systems

·       8+ Years of demonstrated experience in Architecture/Engineering of Big Data technologies 

·       Demonstrated Experience in Realtime Technologies Elastic Search, Redis, Kafka, Spark streaming..

·       Demonstrated experience in GCP stack (specially BigQuery, BigTable, Dataproc, spanner dB, composer..) is highly preferred

·        Demonstrated Experience in leading highly technical engineering teams who manage 1000s of Physical servers.

·       Demonstrated ability to learn new technologies in ever changing Big data/GCP landscape.

·        Strong troubleshooting, performance optimization and problem solving skills

·       Knowledge of configuration/observability tools  management tools like Puppet, icinga/Splunk.

Non-Technical Skills: 

Familiar with agile, ITIL other rapid application development stack

·       Ability to effectively interpret technical and business objectives and to articulate solutions

·       Ability to enable business capabilities through innovation and analysis. 

·       Have driven support for ongoing application availability. 

·       Participates in cloud scale, architecture, design, and maintenance

·       Keen focus towards delivering a great developer experience (DX) 

·       Develops deep understanding of tie-ins with other systems and platforms

·       Works closely with infrastructure, product, engineering, and solutions on feature sets that impact multiple platforms and products

·       Demonstrate verbal and written communication skills; ability to communicate with all levels of the organization

 

Educational Qualifications:

·       Bachelor's in CS or related field. Master's degree in computer science, computer engineering, or other technical discipline, or equivalent work experience, is preferred 

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will work in a hybrid model (combination of in-office and virtual days).

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions.

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What You Should Know About Senior Infrastructure Engineer, American Express

At American Express, we're excited to announce an engaging opportunity for a Senior Infrastructure Engineer based in vibrant Phoenix, Arizona. As part of our innovative tech team, you won't just be writing code – you'll be leading design and operational excellence in our cloud transformation journey. We believe that with the right support, you can truly lead the way, making significant contributions to our global enterprise-wide IaaS cloud platform used by millions of customers. Your role will center around architecting, coding, and implementing solutions across diverse computing environments, focusing on critical areas such as stability, resilience, and scalability. You’ll be surrounded by talented professionals in an inclusive space where ideas flourish, and your expertise in Linux and Big Data technologies will shine. If you're eager to push boundaries using the GCP stack and other cutting-edge tools, while also providing leadership for highly technical engineering teams, this may be the perfect fit. At American Express, we emphasize personal and professional growth, encouraging you to reinvent your career journey and connect with a community that values integrity, collaboration, and continuous improvement. Join us, and together we'll create exceptional customer experiences while advancing your career in technology at #TeamAmex.

Frequently Asked Questions (FAQs) for Senior Infrastructure Engineer Role at American Express
What are the primary responsibilities of a Senior Infrastructure Engineer at American Express?

As a Senior Infrastructure Engineer at American Express, your primary responsibilities include leading the operations team, designing and implementing improvements in cloud operations, and ensuring the stability and resilience of our infrastructure. You'll be involved in architecting solutions for our global scale IaaS cloud platform and directly contribute to building processes and tools for monitoring and debugging services. Collaboration with various engineering teams and a focus on optimizing infrastructure performances will also be key parts of your role.

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What qualifications are needed to apply for the Senior Infrastructure Engineer position at American Express?

To be eligible for the Senior Infrastructure Engineer position at American Express, candidates should possess a Bachelor's degree in Computer Science or a related field, with a Master's degree preferred. Extensive experience of 10+ years in Linux systems and 8+ years in the architecture and engineering of Big Data technologies is essential. Familiarity with real-time technologies, cloud services like GCP, and a strong skill set in troubleshooting and performance optimization are also critical for this role.

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What technical skills are important for success as a Senior Infrastructure Engineer at American Express?

Technical skills that are crucial for a Senior Infrastructure Engineer at American Express include deep expertise in Linux systems, knowledge of Big Data technologies like Elastic Search, Kafka, and Spark streaming, and experience with Google Cloud Platform services. Additionally, proficiency in configuration management tools and observability tools such as Puppet, Splunk, and performance optimization techniques will significantly enhance your ability to thrive in this role.

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What are some benefits of working as a Senior Infrastructure Engineer at American Express?

Working as a Senior Infrastructure Engineer at American Express offers various benefits tailored to support your overall well-being. These include competitive base salaries, bonus incentives, a generous retirement savings plan, and comprehensive health benefits. Notably, the flexible working model allows for hybrid arrangements, ensuring work-life balance. You’ll also have access to on-site wellness centers and resources for career development and training opportunities.

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How does American Express support career development for Senior Infrastructure Engineers?

American Express actively supports the career development of Senior Infrastructure Engineers through various initiatives. The company emphasizes continuous learning by providing dedicated time for skill enhancement and the pursuit of professional qualifications. Additionally, engineers have opportunities to participate in open-source contributions and engage in projects that deepen their technical knowledge and industry relevance, all while working in a collaborative environment.

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Common Interview Questions for Senior Infrastructure Engineer
What experience do you have with Linux systems in an enterprise environment?

When answering this question, highlight specific instances where you managed or optimized Linux systems. Discuss any projects where you tackled challenges such as system uptime, performance optimization, and scalability. Be sure to showcase your problem-solving skills and any tools or methodologies you employed.

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Can you describe a challenging situation you faced while leading a technical team?

Share a detailed example of a challenging project you led, focusing on the struggle your team faced and how you addressed it. Emphasize your leadership skills while outlining how you encouraged collaboration and innovation among team members to overcome these hurdles.

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How do you prioritize tasks in a fast-paced environment?

Discuss your approach to time management and task prioritization. You might mention using project management tools, maintaining clear communication with your team, and adapting your strategies based on urgent business needs to ensure efficient workflow.

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What is your experience with Google Cloud Platform?

Highlight your familiarity with GCP services and tools, particularly BigQuery and Dataproc, and provide examples of how you've effectively used them in past projects. Mention your approach to leveraging GCP for optimizing infrastructure performance.

Join Rise to see the full answer
What strategies do you use to ensure high availability in cloud operations?

Outline specific strategies you implement to achieve high availability, such as redundancy, failover plans, and performance tuning. Discuss any monitoring tools that you use to anticipate failures and maintain system reliability.

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Can you explain your experience with Big Data technologies?

Provide a comprehensive understanding of your experience with various Big Data technologies, including any specific projects where you applied your knowledge. Describe how you used these technologies to drive insights and solve complex problems.

Join Rise to see the full answer
How do you approach troubleshooting performance issues in cloud environments?

Discuss your systematic approach to troubleshooting, which may involve identifying bottlenecks, analyzing logs, and using performance monitoring tools. Provide a specific example where your troubleshooting processes led to successful resolution.

Join Rise to see the full answer
How do you stay updated with the latest technologies and industry trends?

Share how you actively pursue knowledge, whether through online courses, attending industry conferences, participating in tech forums, or following key industry thought leaders. Demonstrating your commitment to continuous learning is key.

Join Rise to see the full answer
Can you describe your experience with configuration management tools?

Detail your experience with tools such as Puppet or Ansible, explaining how you've used them to automate deployments or manage configurations. Sharing tangible outcomes from utilizing these tools will reinforce your expertise.

Join Rise to see the full answer
How do you ensure collaboration between cross-functional teams?

Explain your strategies for fostering collaboration within cross-functional teams. You might discuss regular communication, joint planning sessions, or collaborative problem-solving techniques that promote unity and team cohesion.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
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Full-time, hybrid
DATE POSTED
April 20, 2025

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