Senior Manager, Digital Product Management

New York, New York, United States

Job Description

Work Location Options:Hybrid

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Network and Acquirer Solutions team is driving a strategic, multi-year transformation to modernize the Network crafting innovative products, services, and capabilities that will anticipate the needs of customers by enabling more types of payments. 

We are seeking a full-time Senior Product Manager for Network Token Services based in New York. This Product Manager will be responsible for development and management of the end-to-end product lifecycle of Issuer Token products, including defining product strategy, enhancing product features to meet partner needs, driving technical implementation and go-to-market with cross-functional teams, exploring, and advancing new token use cases, and influencing payments industry bodies on defining standards. 

How will you make an impact in this role?

• Design new products, value propositions, features, and experiences for target customer personas leveraging external and internal data and insights.
• Define business requirements and lead envisioning with partner delivery teams. Partner with engineers and solutions architects to identify technical solutions, assess tradeoffs, and deliver product features/platform capabilities.
• Collaborate with internal teams to shepherd product enhancements through new product development process and advocate to create the best customer and business outcomes.
• Define and track product metrics and KPIs and collect customer feedback to continuously improve the product and refine feature backlog.
• Develop go-to-market strategy and coordinate execution across marketing, sales, partner enablement, and servicing teams.
• Digest and ensure compliance with legal regulations/requirements and create the best outcome possible for customers while meeting those requirements.
• Coordinate and lead internal forums, steering committees, and working group meetings, ensuring key stakeholders are engaged and are brought along in the journey.
• Maintain pulse on external trends and marketplace dynamics impacting the payments and banking industry, to inform continuous product evolution. Represent network interests in leading external industry forums.

Minimum Qualifications

• Experience: Background in product management, developing value propositions, identifying business needs, managing product economics, and driving seamless go-to-market enablement. 
• Strategic Thought Leadership: Strategic and innovative mindset, with the ability to synthesize and translate market and industry trends into opportunities for AXP to drive innovative solutions and build consensus for key initiatives.
• Demonstrated Critical Thinking and Problem-Solving Ability: Self-starter who can translate ideas into actionable insights and collaborate to solution customer problems. 
• Data Insights: High level of comfort with data and analytics, with experience using data to drive decision making and product improvement.
• Customer Focus: Ability to identify customer personas and develop features that solve for distinct customer needs and deliver best-in-class customer experiences.
• Intellectual Curiosity: A consultant mentality with the ability to distill ideas, connect the dots from across multiple business topics, organize the information and tell a story.
• Relationship Management: Strong external and internal skill in partner management; proven track record to partner with senior leaders a plus.
• Communications: Ability to communicate effectively at all levels, including concise verbal and written executive-level communications. Strong ability to stay connected to remote partners and stakeholders.
• Highly Collaborative: Ability to collaborate and build strong relationships with internal and external stakeholders to deliver value beyond traditional means.
• Passion for Payments Space: Ability to succinctly describe the latest trends and provide thought leadership on their relevance to American Express
• Great Attitude: High energy and an optimistic attitude

Preferred Qualifications

• Preferred experience managing payments products

Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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