Senior Manager-Operational Risk Management

Plano 5 (31065), United States of America, Plano, Texas Risk Manager (Auto Finance) As a Risk Manager within the Financial Services’ Business Risk Office, you will work with a team of high performing risk management professionals charged with designing, managing, and improving the end-to-end Manage My Risks internal customer experience. Additionally, you will influence the strategic direction and deliver against that strategy for some of the most critical components of that experience with focus on requirement change and applicability, organizational change management, and controls.In this role, not only will you lean into your analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the Company, but you will also grow your strategic and influencing skills as you create and implement process strategies and solutions that enable the Company to perfect its risk ecosystem and win in the market. You will help create order and sense out of complexity and enable confident, data-inspired risk decision making.In this role, you will thrive in a cross-functional and collaborative environment that values unique perspectives, rewards innovation, and challenges the status quo. As an integral member of the team, you will have a high level of exposure across the division and partner closely with senior business and risk office leaders, technology, compliance, legal, and operational risk.In your role, you will:• Design and implement smart, sustainable, and scalable solutions to customer problems and bring key customer benefits to life while promoting an environment where innovation and agile-learning are expected for success;• Partner with product and data teams to develop and implement systems and tools that drive real-time risk insights and remove friction from processes;• Ensure flawless implementation and execution of enterprise policy, standard, and program requirements;• Develop a deep understanding of Enterprise Risk Management strategies, products, services, and Enterprise risk profile and engage with Enterprise partners to influence Enterprise Risk Management intent as a divisional thought leader;• Analyze risk data and signals to proactively identify risks and trends and provide insights that support internal customers and risk office leadership in decision-making;• Ensure independent escalation of risk management gaps, issues, and concerns, including emerging risks and regulatory focus areas.Qualities of a Successful Candidate:• Curious and Analytical - You ask why, explore possibilities, and bring your unique perspective to the table. You are comfortable with ambiguity and are a truth seeker. You make it your business to master the data and signals to drive innovative solutions that are grounded in evidence.• Discerning and Deliberative - You are careful and methodical, navigate uncertainty and risks expertly, and have a knack for steering the team away from impulsive or ill-informed decisions.• Action-Oriented and Results-Driven - You have a desire to take action, try new things, and sometimes fail. Roadblocks won’t set you back, because you’ll stay focused on your goals. You’re organized, are up for juggling multiple deliverables, and prioritize your work while keeping the customer at the forefront of everything you do.• Up for a Challenge and Fungible - Big, undefined, unfamiliar, and complex problems will be exciting for you as you work to identify well-rounded solutions. You have an insatiable appetite for learning, and are constantly seeking out new challenges.• Passionate and Customer-Focused - You are customer obsessed. You make it your business to understand their needs and their goals and are not satisfied with anything less than an exceptional customer experience.• Communicative and Influential - You communicate complex ideas concisely and convincingly. You adjust your communication to your audience and are comfortable with presenting to executive leadership.• Collaborative and Team-Oriented - You value diverse perspectives and seek insights from others. You bring energy to the group and rally them around a common goal.Basic Qualifications:• High School Diploma, GED, Equivalent Certification• At least 4 years of experience in Financial Services or Risk Management• At least 4 years of experience supporting internal business clients• At least 2 years of experience in Project, Process, or Program managementPreferred Qualifications:• Bachelor's Degree or Military Experience• 5+ years experience in Financial Services or Risk Management• 4+ years of experience leading cross functional teams• 4+ years of experience with Financial Analysis, Econometrics, or Statistics• Risk Certifications (CRCM, CAMS, CIPP, ABA Risk Management Certification)• Process Management Certification (Lean Six Sigma)• PMP Certification or Masters Certificate of Project Management (CPM)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.comCapital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).