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Senior Manager – PRA Process Guidance - job 8 of 15

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let’s lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex. 

Enterprise Data Governance & Platforms (EDGP) is part of the larger Enterprise Digital and Data Solutions (EDDS) organization.  EDGP improves the customer experience and drives business growth through robust enterprise-wide data policies and governance and enabling a data-driven culture, while developing digital and data platforms that provide insightful customer relationships and allow users to leverage enterprise-wide data capabilities.

American Express is on a multi-year journey to enhance our focus on Privacy compliance as well as Customer data handling and transparency.  As part of this journey, EDGP is establishing the Global Privacy Center of Excellence.  The Senior Manager, Privacy Risk Assessment Process Guidance will sit within the newly formed Privacy Center of Excellence.

Primary Responsibilities

  • Work with partners in the global Privacy Center of Excellence to enhance assessment of enterprise-wide privacy risk in alignment with organizational best practices
  • Identify best practices for assessing and monitoring privacy risk to drive enterprise continuity across different regions and business units
  • Enhance user guidance for privacy risk, including control guidance, and training for business stakeholders
  • Collaborate with Enterprise Data Management and Third-Party Lifecycle management teams to integrate privacy risk activities across existing processes and tools
  • Serve as the subject matter expert for identifying, documenting, and assessing privacy risk
  • Establish and socialize guidance document changes, as well as mapping changes to internal and external regulatory key milestones

 

Qualifications:

  • A strong strategic approach with 5+ years prior experience including process improvement in privacy risk
  • Experience enhancing and uplifting privacy-related processes across an Enterprise or local level for a financial services company
  • Track record of being able to be a subject matter expert and using enterprise-thinking to quickly identify areas of improvement
  • High degree of organization, individual initiative and personal accountability and resiliency.
  • Excellent communication skills with a demonstrated ability to engage, influence, and
  • encourage partners and stakeholders to drive collaboration and alignment.
  • Proven ability to manage multiple demands successfully within a matrixed organization.
  • Enjoys solving large and complicated problems.
  • Ability to maintain a positive, ‘can-do’ attitude

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$127500 / YEARLY (est.)
min
max
$90000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager – PRA Process Guidance, American Express

Are you ready to take the next step in your career as a Senior Manager – PRA Process Guidance at American Express in New York City? At Team Amex, we firmly believe that with the right backing, you can accomplish incredible things, both personally and professionally. As part of a diverse and dynamic team, you’ll play a vital role in enhancing our global Privacy Center of Excellence, where your expertise will shine as you work with partners to assess and enhance privacy risk assessment processes. Your strategic approach will enable you to identify best practices that will drive continuity across diverse business units and regions. Collaborating with various teams, including Enterprise Data Management, you will serve as the subject matter expert, guiding stakeholders on privacy risk and implementing improved processes. We are all about supporting your unique career journey, offering opportunities for growth and learning from industry leaders. At American Express, every colleague's contribution counts, and we are dedicated to fostering an environment where everyone feels valued and included. Embrace the challenge of solving complex problems while championing privacy compliance and enhancing customer experience. With benefits designed to support your holistic well-being, including flexible work models, comprehensive insurance options, and generous parental leave, your career path with Team Amex will be memorable and rewarding. Join us and let’s lead the way together in crafting exceptional customer experiences!

Frequently Asked Questions (FAQs) for Senior Manager – PRA Process Guidance Role at American Express
What are the primary responsibilities of a Senior Manager – PRA Process Guidance at American Express?

As a Senior Manager – PRA Process Guidance at American Express, your primary responsibilities will include collaborating with the global Privacy Center of Excellence to enhance privacy risk assessments, developing training and guidance for stakeholders, and serving as a subject matter expert to document and assess privacy risks. You'll also work closely with teams involved in Enterprise Data Management to integrate privacy risk activities into existing processes.

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What qualifications are required for the Senior Manager – PRA Process Guidance position at American Express?

To be considered for the Senior Manager – PRA Process Guidance position at American Express, candidates should possess 5+ years of strategic experience in process improvement related to privacy risk. A proven ability to manage multiple demands in a matrixed organization and excellent communication skills are crucial. Experience in enhancing privacy-related processes in financial services is highly desirable.

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How can a Senior Manager – PRA Process Guidance contribute to customer service at American Express?

In the role of Senior Manager – PRA Process Guidance, your contribution to customer service at American Express is significant. By improving privacy risk processes and ensuring compliance with data handling regulations, you help foster trust and transparency with customers. Your work will directly influence how effectively the company serves its customers while protecting their data.

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What kind of growth opportunities exist for a Senior Manager in the Privacy Center of Excellence at American Express?

American Express offers robust career development opportunities for a Senior Manager in the Privacy Center of Excellence. By working alongside industry leaders, you’ll gain insights and knowledge that can expand your career potential. You will have chances for continuous learning and professional development, positioning you for future leadership roles within the organization.

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What benefits can a Senior Manager – PRA Process Guidance expect while working at American Express?

As a Senior Manager – PRA Process Guidance at American Express, you can expect a competitive base salary, bonus incentives, and comprehensive benefits that prioritize your physical, financial, and mental health. Additional benefits include flexible working arrangements, generous parental leave, and access to wellness resources, ensuring you thrive in both your professional and personal life.

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Common Interview Questions for Senior Manager – PRA Process Guidance
Can you explain your experience with privacy risk assessments?

When answering this question, discuss specific projects you've worked on related to privacy risk assessments. Highlight your approach to identifying potential risks, and how you've collaborated with various teams to enhance privacy processes while ensuring compliance with industry regulations.

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How do you approach stakeholder engagement in your privacy risk management processes?

In your response, emphasize the importance of communication and collaboration. Share strategies you’ve employed to engage stakeholders, such as regular updates and involving them in decision-making processes, ensuring that they are well-informed and aligned with privacy initiatives.

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What best practices do you consider vital in managing privacy risks within an organization?

Discuss specific best practices you've implemented or observed, such as conducting regular risk assessments, providing training on privacy protocols, and fostering a culture of transparency and accountability throughout the organization.

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Describe a challenging privacy risk issue you faced and how you resolved it.

In answering this question, provide a detailed example of a difficult privacy risk situation. Focus on the steps you took to analyze the risk, collaborate with team members for solutions, and what the outcomes were, showcasing your problem-solving abilities.

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How do you keep updated with the latest regulations affecting data privacy?

Discuss methods you use to stay informed, such as attending industry conferences, reading relevant publications, and networking with other privacy professionals. This demonstrates your commitment to ongoing learning and compliance within the evolving landscape of privacy regulations.

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What role does data governance play in privacy risk management?

Highlight the critical relationship between data governance and privacy risks in your response. Explain how a solid data governance framework supports effective risk management practices and enhances accountability within the organization.

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Have you implemented any new technologies or tools to improve privacy risk assessments?

Share specific examples of technologies or tools you've adopted, emphasizing their impact on streamlining privacy assessments and ensuring more accurate risk analysis. Discuss any challenges encountered during implementation and how you overcame them.

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How do you measure the success of your privacy risk management initiatives?

Disclose your methods for measuring success, such as KPIs or performance metrics that align with privacy and compliance goals. Mention how you gather feedback from stakeholders and continuously improve your initiatives based on results.

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What do you enjoy most about working in privacy risk management?

Share your passion for the privacy sector. You might highlight the importance of protecting consumer data, the challenges involved in balancing privacy with business needs, and your motivation to contribute positively to the organization and society.

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Why do you want to work for American Express as a Senior Manager – PRA Process Guidance?

Craft a personal response that reflects your alignment with American Express's values and mission. Discuss how the company's commitment to enhancing customer experience through solid privacy practices resonates with you and how you see your expertise fitting into this vision.

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Photo of the Rise User
Inclusive & Diverse
Rise from Within
Mission Driven
Diversity of Opinions
Work/Life Harmony
Transparent & Candid
Growth & Learning
Fast-Paced
Collaboration over Competition
Take Risks
Friends Outside of Work
Passion for Exploration
Customer-Centric
Reward & Recognition
Feedback Forward
Rapid Growth
Medical Insurance
Paid Time-Off
Maternity Leave
Mental Health Resources
Equity
Paternity Leave
Fully Distributed
Flex-Friendly
Some Meals Provided
Snacks
Social Gatherings
Pet Friendly
Company Retreats
Dental Insurance
Life insurance
Health Savings Account (HSA)

American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

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CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
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EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 20, 2025

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