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Senior Manager-Risk Management - job 9 of 14

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.

American Express Credit & Fraud Risk is a place to create, innovate, and collaborate, to push the boundaries on providing a world-class customer experience. Credit & Fraud Risk colleagues are the industry’s most innovative thinkers and creative problem solvers with access to cutting edge tools and one of the world’s most valuable datasets. You’ll have the power to identify insights and actions that can have a meaningful impact on our customers and our business.

The successful candidate will join the Banking Onboarding Fraud Risk team, which is a team of highly skilled analytical professionals that defines policy and procedures, designs strategy, partners in building banking capabilities, and develops monitoring controls.

This position would participate in foundational controls and processes compliant with Banking regulations, for commercial and consumer banking programs.  In this role, you will collaborate with the multiple partners including product teams, legal, compliance, servicing operations, Digital Banking platform, technology, vendors, and capabilities teams.  Successful candidates implement compliant strategies that drive great customer experience and offer robust fraud and credit controls.

Key responsibilities include:

  • Risk Management Strategy: Design and execute Third Party Fraud risk management strategies for American Express Deposit and Lending Products, monitor growth and trends in the portfolio and evaluate new data sources to enhance Third Party Fraud risk strategies.
  • Develop, enhance, and monitor capabilities and controls that support industry leading loss rates as well as best in class customer experience for new product launches and product enhancements.
  • Execution of risk-related policies, procedures, and strategic initiatives: Critically evaluate our risk-related policies and procedures and drive execution of the next generation of improvements and strategic initiatives.
  • Driving profitable growth: Work with Capabilities, Product, Compliance and Servicing partners to ensure timely execution of risk controls.

Qualifications:

  • 3+ years of banking and/or lending experience, across the fraud life cycle. Background/experience in analytics preferred.
  • Fluency with data manipulation tools like Python, Tableau, or SQL plus experience in data-driven decision making strongly preferred.
  • Exceptional problem solving and analytical skills and strong project management and communication skills to work effectively in a team environment.
  • Solid critical thinking and analysis in technical scenarios, attention to detail and able to synthesize large amounts of data and formulate creative and innovative solutions to complex problems.
  • Able to work in a very dynamic environment. Direct experience working with cross-functional internal teams and external vendors to implement strategies and drive results.
  • Strategic thinking, ability to work independently and prioritize in real-time.
  • Bachelor's or Master’s degree or equivalent work experience in risk management, especially deposit & operational risk (Masters in Science, engineering/tech, math/stats or MBA degree a plus).

Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

  • Competitive base salaries 
  • Bonus incentives 
  • 6% Company Match on retirement savings plan 
  • Free financial coaching and financial well-being support 
  • Comprehensive medical, dental, vision, life insurance, and disability benefits 
  • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
  • 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
  • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
  • Free and confidential counseling support through our Healthy Minds program 
  • Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Average salary estimate

$127500 / YEARLY (est.)
min
max
$90000K
$165000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Senior Manager-Risk Management, American Express

At American Express, we’re on the lookout for a Senior Manager in Risk Management to join our dynamic team in Phoenix, Arizona. At Team Amex, we understand that when you have the right support, you can achieve fantastic results. This role is all about crafting and executing third-party fraud risk management strategies that help safeguard our market-leading lending and deposit products while enhancing our customers' experiences. You’ll be part of an innovative community that values collaboration, accountability, and integrity. With opportunities to dive deep into data analysis and improve our fraud prevention capabilities, you’ll work alongside cross-functional teams, engaging with product managers, compliance experts, and tech wizards. To thrive in this position, you should come equipped with a solid banking background and an analytical mindset. You'll monitor trends and influence pivotal strategies that drive our growth. If you’re ready to tackle challenges like identity fraud in creative ways and make data-driven decisions, this is a chance to push the boundaries of risk management. Here at American Express, we prioritize the growth and development of our team members, offering a plethora of professional benefits and a culture that embraces flexibility and well-being. If you’re eager to lead the way in risk management and elevate the customer experience, we would love to see you propose your innovative solutions and join our journey!

Frequently Asked Questions (FAQs) for Senior Manager-Risk Management Role at American Express
What are the responsibilities of a Senior Manager in Risk Management at American Express?

As a Senior Manager in Risk Management at American Express, your primary responsibility will be to design and execute the third-party fraud risk management strategies essential for the effectiveness of our deposit and lending products. This includes continuously monitoring portfolio trends and proactively evaluating new data sources to refine our fraud detection capabilities while ensuring compliance with industry regulations. You'll also drive the execution of critically evaluated risk-related policies and work closely with various teams to enhance customer experiences.

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What qualifications do I need to become a Senior Manager in Risk Management at American Express?

To qualify for the Senior Manager position in Risk Management at American Express, you should have at least 3+ years of experience in banking and/or lending, particularly in the fraud lifecycle. A strong background in analytics using tools like Python, SQL, or Tableau is highly preferred. Additionally, possessing a relevant bachelor’s or master’s degree, especially in areas like risk management, engineering, mathematics, or statistics would be beneficial for understanding complex data sets.

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How can I grow my career as a Senior Manager in Risk Management at American Express?

American Express values growth and development, providing ample opportunities for professional advancement. As a Senior Manager in Risk Management, you will benefit from our emphasis on continuous learning and mentoring from industry leaders. You can attend training sessions, workshops, and collaborative projects that enhance your risk management strategies and analytics capabilities. This commitment helps ensure that you can carve out a unique and successful career path within the organization.

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What tools and methods are used in the Risk Management division at American Express?

In the Risk Management division at American Express, professionals utilize cutting-edge data manipulation tools such as SQL, Tableau, and Python to derive actionable insights. Analyzing complex data sets allows us to identify trends, enhance fraud risk strategies, and improve overall customer experience. Team members also apply best practices in project management and strategic thinking to devise innovative and effective solutions that align with compliance requirements.

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What benefits can I expect as a Senior Manager in Risk Management at American Express?

As a Senior Manager in Risk Management at American Express, you'll receive a competitive salary within a range of $90,000 to $165,000 annually, along with bonus incentives and comprehensive benefits. Our benefits include a generous 6% company match on retirement savings plans, flexible work arrangements, substantial parental leave, access to wellness centers, and career development opportunities that underscore our commitment to prioritizing your holistic well-being.

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Common Interview Questions for Senior Manager-Risk Management
Can you describe your experience with fraud risk management?

Be prepared to detail your specific roles related to fraud risk management, discussing metrics you've influenced and results you've achieved. Highlight any tools you’ve used, such as SQL or Python, and emphasize your analytical approach in evaluating risk. Use concrete examples to illustrate how you’ve developed and implemented effective strategies.

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How do you approach data analysis in risk management?

When answering this question, discuss your specific methodologies and tools for data analysis. Emphasize your experience with data manipulation tools and how you translate your findings into actionable insights. Illustrate your response with examples of how your analysis has positively impacted risk management strategies in previous roles.

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What strategies do you believe are essential for managing third-party fraud risks?

Outline your understanding of third-party fraud risks and various strategies to mitigate them. Discuss the importance of developing strong partnerships with product teams, legal, and compliance departments, as well as utilizing advanced analytics to forecast potential fraud scenarios. Ensure to share strategies you've successfully applied in your past experiences.

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Describe a time you successfully improved a risk management policy.

Share a specific instance where you identified a need for improvement in a risk management policy and detail the steps you took to enhance it. Focus on the analytical approach you used, how you collaborated with team members, and the resulting impacts on operational efficiency or fraud prevention.

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How do you stay updated with the latest trends and regulations in risk management?

Discuss your continual learning habits, such as attending workshops, conferences, or participating in relevant online forums and professional organizations. Mention any publications you read or courses you pursue to stay abreast of changes and trends in the industry that could affect risk management practices.

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How do you prioritize tasks in a dynamic risk management environment?

Emphasize your ability to adapt and prioritize effectively by discussing a specific framework or methodology you apply, such as the Eisenhower Matrix or Agile methodologies. Provide examples of how you've successfully managed competing tasks while ensuring compliance and quality in your work.

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What role does communication play in risk management?

Reflect on the importance of communication in ensuring that risk management strategies are well understood across teams. Talk about your experience in communicating complex data findings and strategies to non-technical stakeholders, ensuring alignment and collaborative efforts in mitigating risks.

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Can you discuss a challenging project related to risk management that you led?

Detail a specific project, emphasizing the challenges faced, your role, and how you overcame obstacles. Focus on your problem-solving skills, analytical approaches, and collaboration with your team while leading the project to a successful outcome.

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What metrics do you believe are vital in evaluating risk management strategies?

Discuss the importance of various metrics such as fraud loss rates, detection rates, and false positive rates. Explain how each metric informs a company’s risk strategy decisions, and illustrate your familiarity with these metrics through past experiences where you've successfully implemented improvements.

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What makes you a good fit for the Senior Manager position at American Express?

Your response should emphasize your unique combination of experience, skills, and passion for risk management. Discuss your alignment with American Express’s values, your proven track record in fraud prevention, and how your strategic thinking will contribute positively to the team and company objectives.

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American Express is a multinational financial services corporation and global leader in providing personal, small business, and corporate credit cards.

3896 jobs
MATCH
VIEW MATCH
BADGES
Badge Family FriendlyBadge Office VibesBadge Work&Life BalanceBadge Rapid Growth
CULTURE VALUES
Inclusive & Diverse
Empathetic
Collaboration over Competition
Growth & Learning
Transparent & Candid
BENEFITS & PERKS
Medical Insurance
Dental Insurance
Mental Health Resources
Life insurance
Disability Insurance
Child Care stipend
Employee Resource Groups
Learning & Development
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, hybrid
DATE POSTED
April 21, 2025

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