Staff Engineer – Enterprise Automations and Case Ecosystems Platform - job 5 of 13

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

How will you make an impact in this role?

Responsible for Business Process Management architecture which includes increasing adoption of and enhancing our patented software automation platform, delivering process discovery and mining technology products, and providing innovative solutions to support professional services engagements.

Key Responsibilities

• 25% of time spent on Hands-on technical projects; Apply analysis based on research and introspection to recommend solutions.
• Design and lead solutions that provide frameworks, interfaces, and services that can be extended and reused across one or more portfolios.
• Ensure architecture is consistent with enterprise architecture standards, guidelines and principles. 
• Work with engineering teams to ensure that implementations are aligned with the Technical Platform’s Blueprint specifications and roadmaps.
• Meaningful contribution to technology direction, develop architecture and influence implementation to gain measurable business improvements.
• Regularly work with other functional teams' leadership and engineers to align and use solutions across multiple platforms.
• Apply specialized knowledge of industry standards and best practices to assign initiatives and adjacent solutions.
• Identify and take on complex and/or broad-ranging problems and issues.
• Interact with business partners to better understand their objectives and help them understand the technical landscape.
• Extend business product innovation through the introduction, adoption and implementation of technology.

Minimum Qualifications

• 10+ years of active engineering and/or architecture experience in a complex environment and/or comparable experience such as: Successful design, creation and deployment of multiple enterprise-grade technology assets, including integration of cross-platform solutions that span several Agile Product teams.
• Bachelor’s degree in computer science, computer science engineering, or related field required; advanced degree preferred.
• Advanced knowledge within several architectural subject areas with deep understanding of relevant supporting architecture domains (business, data, application, technical, integration, security, etc.) to support the advancement of business products
• Routinely creates and drives adoption of technology strategy, introducing new and impactful technologies based on research and demonstrating viability through POC efforts
• Ability to deliver and adapt solution architecture to meet broader needs of the enterprise, solving unrivaled problems that span multiple technology platforms. Solutions are highly available using multiple availability zones and operate at global enterprise scale.
• Able to lead efforts in the prevention, diagnosis, and resolution of system outages as an authority in the underlying architecture
• Knowledge and/or experience in technology architecture – containers, servers, networks, databases, messaging middleware, cloud management with demonstrable knowledge of at least one public cloud provider.
• Recent experience in COTS product evaluation and buy/build analysis.
• Engineering mentality with ability to write/read/debug code, regardless of language; Java/Python/ReactJS preferred
• Experience in all phases of SDLC (envisioning to production).
• Cooperation and collaboration with architects and other specialists across multiple organizations.
• Regularly provides specialized technical mentorship to others in work  

Domain-Specific Skills

• Knowledge and/or experience with case management, work management, business rules, and robotic process automation (RPA) products.
• Knowledge and/or experience with business/technology automation, process mining and discovery.
• Experience in solutions related to big data ecosystems as applied to reporting, analytics and AI/ML use cases
• Exposure and experience with AI – predictive, generative, and agentic

Preferred Qualifications

• Highly proficient in delivering technology products and/or frameworks for enterprise scale; Roles may include product architect, pre-sales engineering, professional services or managed service provider.
• Full understanding of and ability to implement service-oriented architecture, microservices architecture, serverless architecture, etc. including design principles, execution patterns and performance optimization.
• Extensive experience with producing and consuming services through enterprise-grade APIs or using high-throughput messaging technologies.
• Advanced channel-specific architecture skills as required by the platform, such as web, mobile, voice or interactive media.

Salary Range: $170,000.00 to $255,000.00 annually + bonus + equity (if applicable) + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions