Technical Project Manager - Project Management, Agile Methodologies - Customer Marketing (25006024)

You Lead the Way. We’ve Got Your Back

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us a crucial part of our customers’ digital lives.  Here, you can work alongside versatile engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to tackle ambitious problems.  American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.  And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.  Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Job Responsibilities:

• Drives execution on defined projects or tasks in low to medium complexity environments
• Works within and across teams to supervise risks and impediments to project delivery and bring up accordingly
• Facilitates technical conversations and documents solutions
• Liaisons with product and engineering teams to build implementation roadmaps
• Provides and consolidates inputs for leadership updates on delivery status and key decisions needed to support project delivery
• Identifies and articulates opportunities for improvements to the delivery process; assists relevant teams in redesigning process flows
• Tracks relevant OKR/KPIs
• Participates in PI planning meetings and other Agile ceremonies for team/team to pressure tests plans for feasibility, capacity, and risk
• Facilitates and supports coordination, collaboration, and alignment between Product Owners, Architects, and Engineers to meet regulatory and technical requirements
• Monitors and ensures compliance with SDLC standards
• Facilitates and plans change management and release management activities
• Identifies inter-team technical dependencies and gaps in technical management
• Follows and instills documentation standard methodologies to ensure designs meet requirements
• Drives technical and regulatory consistency across workstreams; contributes documentation to ensure ongoing maintenance and development of technical and regulatory solutions
• Conduct all Agile ceremonies and participate in SOS (Scrum of Scrum) calls to support overall release train of the program

Qualifications:

• Bachelor's Degree in technical subject area or equivalent work experience required or advanced degree preferred 

• Certifications in project management methodologies a plus
• Prior experience in program delivery or project management experience is a plus
• Experience with Agile/ SAFe /Lean methodologies a plus

• Technical knowledge sufficient to understand and discuss technical challenges and systems design
•  Ability and aptitude to learn new technical skills quickly.
• Basic understanding of major coding languages to supervise delivery challenges and solutioning
• Adequate documentation skills across technical and non-technical requirements
• Ability to understand organizational, product, and industry standard metrics
• Ability to demonstrate metrics to diagnose problems and improve delivery
• Ability to collaborate across teams and bring different opinions to consensus
• Understanding of the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD) 
• Ability to manage the post-production processes, drive quality, and implement testing standard methodologies
• Proficiency in technical problem solving and issue-resolution
• Ability to maintain a high attention to detail in a deadline-driven work environment
• Strong verbal and written communication skills with validated experience engaging cross-functional collaborators and business partners
• Understanding of project management process, project management software tools, templates, and management techniques
• Ability to coordinate change in a dynamic environment and influence others without direct authority

Salary Range: $85,000.00 to $150,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.