American Girl NY - Restaurant Supervisor

CREATIVITY IS OUR SUPERPOWER. It’s our heritage and it’s also our future. Because we don’t just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.

The Team: The Lead Restaurant position is part of the American Girl New York City retail store's full-service restaurant team.

The Opportunity: The American Girl New York City retail store and full-service restaurant is looking for a dynamic individual for the Lead Restaurant position to assist the Restaurant Manager with the daily restaurant operations. If you thrive in a high-pressure, fast-paced environment, have strong knowledge of both front- and back-of-house operations, and can calmly and diplomatically resolve customer and staff issues, we want to hear from you.

What Your Impact Will Be:

Support the Restaurant Leadership Team in overseeing staffing, hiring, coaching/training, purchasing/vendor relations, inventories, maintaining food/beverage service standards, and ensuring safety and sanitation standards.
Assist the team in achieving department revenue and expense goals.
Ensure customer satisfaction with their dining experience and oversee resolution of any customer service issues.
Ensure food quality and consistency, special requests and special dietary needs and performs tasks in absence of the Restaurant Leadership Team.
Work with Restaurant and Store Management teams to deliver exceptional events and programs.
Maintain on-going communications with both staff and management.
Maintain and troubleshoot operational issues, including restaurant/kitchen equipment, Guestbridge reservation, POS, and InfoGenesis software systems.
Leads by example in all areas of the business.

Qualifications
What We’re Looking For:

Restaurant experience in a high-volume, fast-paced environment, with both front and back of house operations exposure, preferred.

Experience working with children, preferred.

Current State Sanitation Certification, ServSafe, and Safe Alcohol Consumption Certification, preferred.

Strong working knowledge of Eatec system, Microsoft Office (Word, Excel, and Outlook), InfoGenesis/Universal Desktop, Guestbridge reservation systems, JTech paging system, POS systems, inventory systems, and basic office equipment (copiers and fax), preferred

Ability to perform diverse physical tasks, including constant walking and standing, and some heavy lifting (up to 50 lbs.).

Ability to work a flexible schedule including nights, weekends and holidays. Weekends are required for this role.

The salary range for this position is between $21-24/hour.

*Hiring is based on a candidate’s education, skills and experience. Mattel is an Affirmative Action/Equal Opportunity Employer
F/M/Disability/Vet

Job Type: Part-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Fine dining restaurant

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Weekends as needed

Work Location: In person