Customer Success Engineer (Continuous Improvement Consultant)

Amper is hiring an empathetic, diligent Customer Success Engineer (Continuous Improvement Consultant) who is excited about growing their client management career at an innovative, well-funded startup. We recently raised funds for our Series A and are looking to quickly grow our team and scale our company.

As a Customer Success Engineer at Amper, you will be responsible for onboarding and educating customers on how to use Amper in their factory to improve operations. You will guide customers along journeys to drive product utilization and help customers achieve their business objectives. Having knowledge of manufacturing and lean practices will be advantageous for this role.

Locations: Remote

What will you be doing?

• Onboard, train new customers, and guide them through their Amper journey.

• Drive installations and connectivity during customer onboarding.

• Ensure customer retention by proactively engaging with customers to increase satisfaction and product usage for assigned accounts.

• Develop strong relationship with customers by understanding their business objectives and identifying opportunities for Amper to help.

• Serve as an manufacturing expert within the Amper system and provide product trainings and consultations.

• Relay intelligent product feedback from customers to our Product team.

• Host weekly/monthly check-in meetings as well as Executive/Quarterly reviews.

• Work cross-functionally with internal teams to triage customer questions.

Some reasons you might like working with us:

• Amper is a Series A funded startup, which means every team member is critical. This means that you’ll have responsibilities that directly impact our business—immediately.

• We are a cross-functional team that thrives in collaborating and supporting colleagues.

• Our vision is massive and we have the team, technology and customer base to support that growth.

• We have an insanely talented team that is fast-paced and each in the top of their field.

• We believe that building Amper is a marathon and not a short sprint and we support a balanced life.

• You get to learn a lot very quickly and we trust you to operate with freedom in achieving your mission.

• We don’t look at customers as “cash cows” but rather see them as long term partners in our journey to making the industry succeed. We detest the current model of how industrial sales are clunky and poorly designed for customers.

Here are the skills you'll need to be successful:

• 1+ years of Manufacturing Engineering/Continuous Improvement Experience (preferably CNC and Injection Molding) OR 1+ years experience in a Customer Success or customer facing role (preferably at a software or technology company)

• Exceptional communication skills (oral and written) to educate customer on best practices.

• Lean Manufacturing/Six Sigma is a plus.

• Strong time management & organizational skills.

• Ability to engage with multiple stakeholders to understand business goals and where Amper can help.

• Ability to learn new technical products and become an expert in the manufacturing industry.

• Experience working with a CRM or other relevant management software.

• Ability to proactively identify and escalate risks within an account.

• Ability to analyze (especially root cause analysis) and consult on customer data.

• Ability to navigate with limited resources.

• Experience using online meeting platforms Zoom, Google Meets and Microsoft Teams.

Here's why this might not be a fit for you:

• You do not enjoy interacting with people. This is a customer facing role that requires you to take customer calls and triage work with your internal team.

• You have limited manufacturing knowledge. This job requires you to speak with manufacturers, to understand the lingo and to be able to intelligently advise on best practices of the industry. Although it is not required, lack of experience can be a major challenge.

• You dislike for analysis or working with numbers.

• You are unorganized, not a strong note taker, or poor communicator.

• You are easily stressed or not used to fast-paced work.

• You prefer to be a siloed worker.

• You're not a hands-on individual or motivated to get stuff done quickly - no task is too small or too large for this role. You may need to re-design presentations, build ROI models for a customer, or document boring (but essential to standardize) processes.

Benefits

• Unlimited PTO, 2-week minimum - We value work-life balance where family and health come first. We have an open vacation policy, as we want everybody to feel supported, restored and ready to take on the day.

• This position’s location is flexible. You can be fully remote, or partially remote and go into one of our co-working locations in Charlotte or downtown Chicago.

• 401(k) plan

• Health insurance (medical, vision, and dental)

• Flexible work schedule

If this role seems like a fit, we would love to learn more about your experience and goals.