Senior Customer Success Manager, Emerging Enterprise - West

Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. More than 3,200 customers, including Atlassian, Jersey Mike’s, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture data they can trust, uncover clear insights about customer behavior, and take faster action. When teams understand how people are using their products, they can deliver better product experiences that drive growth.As an organization, we approach challenges with humility, take ownership of our contributions, and embrace a growth mindset that pushes us to constantly improve ourselves, each other, and the value we bring to customers and partners.Amplitude’s Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion—one focused on psychological safety, empathy, and human connection—that will allow employees of all backgrounds to thrive.About The Role & TeamThe Customer Success team is responsible for building relationships with and driving long-term value realization for Amplitude’s customers. As a Senior Customer Success Manager, Emerging Enterprise, you are responsible for making sure that our emerging enterprise customers are successful in achieving their product goals. As a dedicated resource on a portfolio of emerging enterprise accounts, you will lead the process for understanding the most meaningful business challenges of the product executives you partner with. You will have the opportunity to work with both innovative digital-first brands and more traditional companies looking to embrace a data-driven future and have a significant impact on Amplitude’s Customer Success strategy.You enjoy working in a fast-paced environment where you wear many hats. You get equally excited by growing your book of business in partnership with sales as you do by helping a customer on their success journey. You apply a growth mindset to learning new technical and job skills. You bring strong organization, problem-solving, and communication skills along with a passion for working with customers.As a Senior Customer Success Manager, Emerging Enterprise, you will:• Partner with Account Executives to build growth strategies for your book of business and secure successful renewals and expansions• Identify and develop relationships with client executives that include VPs, C-suite officers, founders and CEOs• Plan and deliver value-based business reviews with customer executives• Regularly monitor your portfolio’s account health to discover opportunities to help customers realize maximum value from Amplitude• Develop customized success plans that accelerate solution adoption and provide the customer with a path to achieve their desired outcomes with Amplitude• Project-manage the customer journey using internal and external resources as needed• Partner with our Professional Services team to ensure a successful onboarding process, answer ad-hoc business/strategy questions, and share methodologies and insights• Leverage your Amplitude product expertise along with customer use-case knowledge to derive valuable insightsYou'll be a great addition to the team if you have:• 4+ years prior experience in a Customer Success / Account Management role• 2+ years working with emerging enterprise or enterprise SaaS customers• Proven ability to program-manage software adoption within sophisticated organizations within the emerging enterprise segment: track record for helping companies accelerate product adoption, influence collaboration, and promote opportunities for growth• Ability to support 40 - 50 customer accounts• A customer-focused mentality, along with passion and curiosity for our customers’ businesses and is needed to get to better business outcomes• Technical aptitude (i.e. the ability to learn and explain technical products and concepts) and business acumen (i.e. an understanding for revenue and growth drivers for enterprise organizations)Who We AreThe Company: Amplitude is filled with humble, life-long learners who are eager to help one another and the company succeed. Our values of growth mindset, ownership, and humility are core to the way we work: we’re tenacious in the face of challenges, we take the initiative to solve problems that drive our shared success, and we operate from a place of empathy and openness, seeking to understand many points of view.We care about the well-being of our team: along with excellent health insurance, we offer flexible time off, a monthly wellness stipend, a 12-week parental leave, a generous Learning & Development stipend. And in our offices, we offer delicious in-office lunch, & snacks, and commuting benefits.The Product: Amplitude is a product intelligence platform– we help companies understand their users, rapidly release better product experiences, and grow their business. We’re super proud of what we’ve built and continue to build on: a platform that enables companies to thrive.Amplitude powers digital upstarts like Calm and Peloton and technology leaders like Microsoft and Paypal, but also 100+ year old companies like Ford, as they rethink their digital revenue strategy.Other fun facts about Amplitude:• Amplitude is a tech company to bet your career on, according to Business Insider.• Amplitude had its public market debut on the Nasdaq in September 2021.• Amplitude is one of the best software products on the market according to G2.• Founded in 2012, Amplitude is backed by Sequoia Capital, IVP, Battery Ventures, Benchmark Capital, Y Combinator and other top tier investors.• 26 of the Fortune 100 are customers of Amplitude as are innovative brands such as Atlassian, NBC Universal, Hubspot, PayPal and Walmart.• We have operations in San Francisco (HQ), New York, Amsterdam, London, Paris and Singapore.• Our mascot is the datamonster, who loves to chow down on numbers, charts, and graphs. We have fun stickers and plush toys of the datamonster!Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.Amplitude’s D&I Commitment: Amplitude believes that diversity enables creation of better products, ability to solve complex problems, and drive more powerful solutions. In order to make diversity possible, we commit to striving to create an environment of inclusion: an environment focused on psychological safety, empathy, and human connection, which will allow employees of all backgrounds to feel the care they need to thrive.#LI-GF1#LI-RemoteBy applying for this job, you acknowledge that Amplitude processes your personal data in accordance with the Amplitude Applicant Privacy Notice.Staying Safe - Protect Yourself From Recruitment FraudWe are aware of individuals and entities fraudulently representing themselves as Amplitude recruiters and/or hiring managers. Amplitude will never ask for financial information or payment, or for personal information such as bank account number or social security number during the job application or interview process. Any emails from the Amplitude recruiting team will come from an @amplitude.com email address. You can learn more about how to protect yourself from these types of fraud by referring to this article. Please exercise caution and cease communications if something feels suspicious about your interactions.