Analyst, Trust & Safety

The Role:

This is an experienced role where you'll execute on high-volume, data-rich processes as a member of our Fraud Analyst team. If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.

How You Will Make an Impact:

• Define the strategy and vision of Daily Pay's approach to fraud work on helping review and mitigate fraud risk as it pertains to Daily Pay's service
• Analyze and understand fraud vectors across DailyPay's platform – a complete end to end analysis that allows us to better identify the bad actors on our platform and innovate to mitigate future fraud and improve the experience of good users
• Consume review data from various internal and external sources and create inputs for our 24/7 payment stream
• Influence and engage across the company – partner with product, customer success, Partner support analysts, engineering and analytics team to define goals
• Perform regular validations on user account issues
• Optimize through experimentation – use data-driven decision-making and sound judgment to run tests on everything that will drive down fraud while accelerating fraud investigations
• Investigate user use cases with an eye for iteration on existing processes
• Monitor real-time queues and identify high-risk transactions within the business portfolio
• Observe customer transactions to identify fraudulent activity such as account take over, friendly fraud, theft, and similar other risks
• Identify fraudulent transactions and cancel them from further processing
• Resolve queued transactions within the service level agreements to reduce potential revenue losses
• Interact with customers (users and partners) to validate the information and to confirm or cancel authorizations
• Resolve customer issues within the scope of existing service level agreements
• Monitor constantly customer and transactional records to identify unauthorized transactions and fraudulent accounts
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems
• Ensure confidentiality of all information collected during investigation
• Determine existing fraud trends by analyzing accounts and transaction patterns
• Identify system improvements to prevent fraudulent activities
• Recommend anti-fraud processes for changing transaction patterns and trends
• Recommend new software tools used for fraud detection, prevention, and reporting activities
• Generate suspicious activity reports and risk management reports for Managers

What You Bring to The Team:

• Bachelor's degree or equivalent experience
• 1+ years of experience in operations, fraud investigation, accounting or finance
• Ability to take initiative and be proactive in problem-solving
• Strong Excel skills
• Ability to adapt and thrive in a fast-paced environment
• High level of attention to detail
• Strong and cross-functional communication
• Subject Matter Expertise related to the Backend and Internal operating systems
• Banking background, ach, debit card, or DDU fraud experience
• Ability to create and develop internal operating procedures and track metrics
• Flexible scheduling to meet needs outside normal business hours

What We Offer:

The target base salary range for this position is $45,400 to $68,300 per year. Final offer amounts are determined by a variety of factors including candidate experience, qualifications, skills, competencies, market location, and internal compensation equity.

Benefits include:

• Exceptional health, vision, and dental care
• Life and AD&D, short- and long-term disability
• Employee Assistance Program
• Employee Resource Groups
• Fun company outings and events
• Unlimited PTO
• 401K with company match