Job details

Temporary Escalations Case Manager

Angi is seeking a Temporary Escalations Manager for a long-term contract basis to white-glove customer escalations and ensure a positive customer experience.

Skills

Excellent problem-solving and de-escalation skills
Strong escalation management and ability to manage numerous parties/situations
Strong written and verbal communication skills
Comfortable working in systems / learning new tools (Dash, Salesforce)
Strong time management & organizational skills
Basic Excel/Google Sheet proficiency
Go Getter who thrives in autonomous environments

Responsibilities

Be a resource & solution seeker for customer and partner-facing escalation needs & ensure a positive customer experience
Professionally follow up with support teams internally and externally ensuring escalation resolution
Build trust with Angi by actively providing positive turnaround for customer experience and mitigating negative final outcomes
Consistently resolve 30-35 cases weekly
Identify and suggest improvements to team processes to optimize workflows
Smaller administrative needs as assigned & ad hoc projects