Job details

Enterprise Customer Success Manager - job 2 of 2

Anthropic is looking for an experienced Enterprise Customer Success Manager to help customers maximize the potential of AI systems. This role involves building strong relationships, driving growth, and shaping product development based on customer insights.

Skills

8+ years in account management or customer-facing sales
Ability to present and position complex products persuasively
Strong relationship-building and strategic analysis skills
Passion for AI and responsible development

Responsibilities

Become an expert in Anthropic's products and methodology
Understand customers' business needs and guide them towards solutions using Anthropic's products
Manage the renewal process and identify expansion opportunities
Act as the voice of the customer and provide feedback to the product organization
Build strategic relationships with key customer decision-makers
Forecast, report on, and mitigate retention and renewal risks

Benefits

Competitive salary and equity compensation
Comprehensive health, dental, and vision insurance
401(k) plan with matching
22 weeks of paid parental leave
Unlimited PTO
Stipends for education, wellness, and more

To read the complete job description, please click on the ‘Apply’ button

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By Anthropic

Anthropic is an AI startup public-benefit company dedicated to AI safety and research, aiming to develop dependable, interpretable, and controllable AI systems. The company was was founded by former members of OpenAI in 2021.

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