Technical Program Manager, Incident Operations

As a Technical Program Manager, Incident Operations at Anthropic, you'll be responsible for developing and scaling the incidents program globally. Your role will involve acting as an on-call incident commander, managing communication during incidents, and collaborating with various teams to create efficient policies around incident response. Your commitment to fostering a culture of blameless learning will be instrumental in ensuring effective incident reviews and critical remediations.

To become a Technical Program Manager, Incident Operations at Anthropic, candidates typically need at least three years of experience in incident management within the tech industry, particularly in high-growth environments. Strong project management, analytical abilities, and excellent communication skills when working with technical stakeholders are also essential for this role.

At Anthropic, the working environment is dynamic and fast-paced, catering to collaborative efforts on significant AI research projects. With a hybrid work policy, you can expect to work in our modern office at least 25% of the time. The culture encourages open communication and aims to empower all employees to contribute meaningfully to diverse perspectives in AI development.

The expected salary range for a Technical Program Manager, Incident Operations at Anthropic is between £200,000 and £215,000 GBP annually. This compensation is competitive within the tech industry, reflecting the high-impact nature of the role in supporting global incident responses.

Yes, Anthropic does sponsor visas for Technical Program Manager positions, although the ability to do so may vary based on individual circumstances. If an offer is made, the team will make every effort to assist with obtaining a visa, supported by an immigration lawyer to navigate the process smoothly.

Anthropic strongly believes in maintaining a diverse and inclusive workforce, especially in the realm of AI where representation is critical. The organization actively encourages candidates from underrepresented groups to apply for positions like Technical Program Manager, Incident Operations, even if they do not meet all listed qualifications. They strive to create an environment where all voices are heard and valued.

Technical Program Managers at Anthropic have rich opportunities for professional growth, particularly through cross-functional collaboration and involvement in significant research projects. The culture encourages skill development in navigating complex AI challenges and provides pathways for advancing personal expertise in areas like project management and technical oversight.

In your response, focus on demonstrating your problem-solving skills and your ability to navigate high-pressure situations. Describe the incident step-by-step, highlighting your role in coordinating the response, the challenges faced, and the outcomes. This showcases not only your technical prowess but also how well you work with diverse teams.

Emphasize the importance of clarity and frequency in your communication strategies. You might mention utilizing structured communication methods like incident reports and status updates, as well as ensuring timely dissemination of information to both internal teams and external stakeholders to maintain transparency and trust.

Discuss your investment in post-incident reviews and blameless retrospectives. Explain how you encourage teams to analyze what went wrong, document findings, and implement learned lessons into proactive measures to improve future incident management processes. This will show your commitment to continuous improvement.

When answering this, provide a specific example that illustrates your ability to maintain composure. Highlight techniques you used to prioritize tasks, stay organized, and effectively lead your team or coordinate efforts during high-stakes situations. This demonstrates your resilience and leadership qualities.

Stress the significance of collaboration within cross-functional teams during incidents. Explain how you foster an inclusive environment that encourages input from all team members, which ultimately leads to a more effective incident resolution and builds a stronger team across different perspectives.

Focus on your ability to mediate and find common ground. Explain your approach to facilitating open dialogue among team members, ensuring everyone’s voice is heard, and working towards a consensus on the best course of action, all while keeping the incident resolution on track.

Highlight a systematic approach for troubleshooting, such as isolating variables, using monitoring tools, and leveraging knowledge from previous experiences. Share examples of your methodologies that prove effective in diagnosing and resolving technical incidents promptly.

Discuss your criteria for assessing the severity and impact of incidents, such as urgency, customer impact, and alignment with business priorities. Talk about how you communicate these priorities to the team and stakeholders to ensure an efficient response strategy.

Explain the importance of understanding key stakeholders’ needs and how you proactively engage with them through regular check-ins, collaborative projects, and feedback sessions. Building rapport and trust accelerates your ability to lead cross-functional efforts successfully.

Share your passion for problem-solving and helping teams navigate challenges. Highlight how your motivation stems from a desire to make systems safer and more efficient, as this aligns with Anthropic's mission to create beneficial AI systems.