Internal Sales - Inbound & Outbound

As an Internal Sales person at Anzor, you'll handle both inbound and outbound sales. This means you'll answer calls and emails, process orders, provide quotes, and build relationships with customers. You’ll also reach out proactively to existing clients, follow up on quotes, and may even visit customers to help maintain their inventory. Additionally, you'll update our CRM and assist in trade counter service, which makes for a varied and engaging role.

While experience with fastenings or fittings can be beneficial, it's not a dealbreaker if you don't have this knowledge. Anzor provides thorough training to ensure you're well-equipped to handle the products we supply. What’s more important is your background in sales or customer service and your willingness to learn and build positive customer relationships.

To succeed as an Internal Sales person at Anzor, you'll need strong communication and interpersonal skills to interact effectively with our customers. Good numeracy skills and attention to detail are essential for processing orders and quotes accurately. Prior experience in an internal or external sales role or B2B customer service will set you up for success in this dynamic sales environment.

At Anzor, we pride ourselves on being a friendly, professional, and hardworking team. Our Brisbane branch embodies a fun yet dedicated work culture, where collaboration and maintaining excellent customer service is our priority. You'll be part of a tight-knit team that enjoys what they do while contributing to the growth of engineering and manufacturing sectors.

The Internal Sales position at Anzor in Brisbane is a full-time role. This allows you to engage fully with customers and take part in various sales activities, contributing significantly to both your growth and the company's success.

Highlight your passion for building relationships and delivering excellent customer service. Mention your enthusiasm for the fastener industry and how Anzor's values align with your own.

Explain your approach to empathizing with customer concerns while maintaining a friendly demeanor. Stress the importance of listening actively and providing suitable solutions that build trust.

Discuss your familiarity with different CRM systems, emphasizing how you've used them to track sales, manage customer interactions, and streamline processes in previous roles.

Share your approach to timeliness and persistence in follow-ups, using methods like calls or emails to inquire about client decisions while remaining friendly and informative.

Describe your organizational skills, prioritization techniques, and any tools you utilize to ensure a balanced focus on both inbound inquiries and outbound client outreach.

Demonstrating your research is key. Summarize Anzor’s product range, such as fasteners and marine fittings, and discuss why they are essential for engineering and manufacturing sectors.

Talk about your strategies for effective communication, regular check-ins, and providing valuable service to ensure continued client satisfaction and loyalty.

Share a specific success story focusing on the need you identified, how you approached the sale, the challenges faced, and the positive outcome that resulted.

Discuss your approach to handling these situations—acknowledge the issue, apologize sincerely, and actively seek solutions to rectify the matter and regain customer trust.

Emphasize how teamwork fosters collaboration and communication to achieve collective sales goals while benefiting customer service and satisfaction.