AO Compliance Caseworker, Campaigns and Projects Manchester 320R

• Excellent training and career progression
• Competitive pensions
• Learning and development tailored to your role
• A culture encouraging inclusion and diversity

We know applying for a job can be daunting, but try not to feel concerned, we really are a friendly team and are here to support you.

The tests are administered online and accessed via the CS Jobs website. Guidance for the tests will be available when you are invited to take the test.

The online tests for this vacancy are not timed and there are no restrictions on how long you take to complete them, but they must be fully submitted before 11:30 a.m. on 8 August 2023. This is important as we don’t want you to miss out on your opportunity.

Please ensure that any technical issues with the test are reported immediately prior to 8:00 a.m. on 8 August 2023.

To ensure that all candidates are treated equally, we are unable to accommodate any flexibility against this deadline.

HMRC will then review the number of candidates who have passed both tests. As we often receive a very high level of applications, we reserve the right to raise the pass mark on the online tests to determine how many candidates we invite to interview.

Candidates with the minimum required pass mark will have their scores banked against the Numerical Test and Verbal Test.

We reserve the right to raise the score required at any stage of the process in order to manage numbers.

Interview dates to be confirmed.

A reserve list may be held for a period of up to 12 months from which further appointments may be made for the same or similar roles – if this applies to you, we’ll let you know via your Civil Service Jobs account.

This vacancy is part of the 320R campaign. The following job references are linked under campaign reference 320R: Cardiff- 302598, Leeds-302906 Manchester-302907, Newcastle-302909 and Nottingham-302910.

Eligibility

To check that you are eligible to apply, review this eligibility information

Important information for existing HMRC contractual homeworkers:

HMRC is an office-based organisation. Our Regional Centres and Specialist sites provide the optimum environment for colleagues to work together in a face-to-face setting. Contractual homeworking can only be considered where the role and the business can accommodate. Contractual homeworking requests are made as part of a flexible working/workplace adjustment requirement and will be considered on an individual basis. HMRC believe in the benefits of colleagues being together in the workplace, therefore there will need to be exceptional and permanent reasons for the request to be supported.

Reasonable Adjustments

We want to make sure no one is put at a disadvantage during our recruitment process because of a disability, condition, or impairment. To assist you with this, we will reduce or remove any barriers where possible and provide additional support where appropriate.

If you need a reasonable adjustment or a change to be made so that you can make your application, review this information on reasonable adjustments, and contact hmrcrecruitment.grs@cabinetoffice.gov.uk as soon as possible.

Equality and Diversity

We’re committed to creating a great place to work for all our colleagues here at HMRC. We want everyone to feel valued, supported and comfortable being their true self at work.

We’re proud to be a diverse and inclusive employer, supporting social mobility by giving opportunities to people from all walks of life. We want to maximise the potential of everyone who chooses to work for us and offer a range of flexible working patterns and support. Our aim is to make a fulfilling career at HMRC accessible to you.

For more information on how we make this happen, review this information on our culture and values.

Applications received from candidates with a criminal record are considered fairly in accordance with the DBS Code of Practice and the Recruitment of ex-offenders Policy.

We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible after considering operational and customer service needs. We can’t guarantee that we can meet all requests to work flexibly, as agreement will be subject to business ability to accommodate, and any request to work a more flexible arrangement should be made prior to your acceptance of the provisional offer.

Customer facing roles in HMRC require the ability to converse at ease with members of the public and provide advice in accurate spoken English and/or Welsh where required. Where this is an essential requirement, this will be tested as part of the selection process.

The Civil Service runs a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Locations

HMRC has a presence in every region of the UK. For more information on where you might be working, review this information on our locations.

Security Update

For more information on the level of security checks we will carry out, review this information on security checks

Further Information

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. The evidence you provide in your application must relate to your own experiences.

Any instances of plagiarism or other forms of cheating will be investigated and, if proven, the relevant application/s will be withdrawn from the process.

Duplicate applications for the same vacancy will also be withdrawn.

Transferring into HMRC from Civil Service If you are currently working for an ‘Other Government Department’ (OGD) and would like to consider the impact on your pay when joining HMRC, please see the attached document "Combined T&C and OGD Pay English”, found at the bottom of this advert. Further information on staff transfers can be found on gov.uk

Problems during the application process

If you experience accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

If you think you’ve made a mistake on a submitted application (e.g. you’ve ticked the incorrect eligibility box), please contact hmrcrecruitment.grs@cabinetoffice.gov.uk at least two working days before the vacancy closes. After this, we won’t be able to reopen your application.

Please use the subject line to insert appropriate wording e.g. Please re-open my application 302598 & vacancy closing date 07 August 2023.

For reasonable adjustments queries or requests, please see details within reasonable adjustments section above.

This job is broadly open to the following groups:

• UK nationals
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the Republic of Ireland
• nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
• relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
• relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
• certain family members of the relevant EU, EEA, Swiss or Turkish nationals