Job details

Customer Technical Support (f/m/d)

Join Apaleo as a Customer Technical Support Specialist to empower customers in making the most of their property management platform.

Skills

3+ years of customer support experience, preferably in travel or tech industry with API-based products
Experience in customer-facing technical support with extensive work on APIs and log analysis
Proficient in written and spoken English (C1 level), additional German language skills are a plus

Responsibilities

Handle level 2 escalation ticket inquiries and troubleshoot technical problems related to customer integrations.
Collaborate with cross-functional teams to tackle complex challenges and enhance the open platform vision.
Provide unparalleled support to customers within the Apaleo API ecosystem.
Participate in continuous improvement processes and maintain technical documentation.
Thrive on flexibility and willingly participate in on-call rotations.

Benefits

Work with a diverse team of motivated and international experts
Key role in a promising international start-up in the hospitality industry
Fair compensation with transparent peer review and career progression plan
Flexible work location with remote work support
Team events and 30 vacation days per year
Free public transportation in Munich

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By apaleo

Apaleo's mission is to enable innovation in the hospitality industry. We work together with app partners to build a community and we help agile accommodation businesses to build a tech environment that suits their needs.

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FUNDING

Series A

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE