Paxus - Senior System Specialist

Application Support Analyst - Paxus

The role of Application Support Analyst is to provide support for Paxus and its related systems, which is Apex’ core business application. Primary responsibilities will be for responding to production fund accounting systems queries and problems raised through the Service Desk, assisting with testing, maintenance and audit of the systems and their control protocols, implementing fixes and new releases, and completing ad-hoc projects.

Principal Responsibilities:

• Provision of application support for the core line of business applications in the Apex Group.
• Prioritization and resolution of tickets related to those business applications.
• Working as part of a global team to provide technical support to the Operations function related to the core line of business applications.
• Liaising with application vendors regarding application support tickets.
• Taking responsibility for project related tasks, including projects such as integrations and application upgrades.
• Providing regular status reports/MIS to senior management and enhance process visibility.
• Managing the process for releasing patches. This includes scheduling releasing to Test and Production environments.
• Managing periodic refreshes of Test Environments.
• Working with the Internal Audit team to ensure that System Control Protocols are being adhered to, at all times.
• Overseeing Paxus license management to ensure that all available licenses are being utilized optimally at all times.

Experience and Knowledge Required:

• Proven Paxus knowledge in an operational environment, with a minimum of 3-5 years’ experience across all modules.
• Experience with SQL databases, scripting and patching an advantage.
• Complete fluency required with all common Office/PC applications, especially Excel.
• Knowledge of Fund Administration & Transfer Agency workflows, and associated technology.
• Experience of working with service desk tools such as FreshService is an advantage.
• Bachelor Degree Level education or equivalent qualifications/work experience.
• Excellent time management and decision-making skills.
• Strong problem solving, troubleshooting and analytical skills are essential.
• Ability to work effectively both alone and as part of a team. Experience with dealing with third party developers and providers.
• Multi-tasking – can manage several concurrent projects/tasks and prioritise demands.
• Excellent interpersonal, oral and written communications skills. Friendly and patient manner in dealing with users seeking support.

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