Desktop Support - WIAPP

Apex Systems has an urgent need for a Desktop/Field Technician Role in Appleton, WI. Please review the job description below. If interested in the position, please email Cliff at [email protected] . Location: Appleton, WI (will travel 80-100 miles a week, mileage will be reimbursed at 0.53.5 cents per mile... Pay: 15.00/hr Shift: An 8 hour shift between 7am-7pm, Monday-Friday (overtime/on-call work is possible). Duration: 4-5 month project Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals. Serves as company liaison with customer on administrative and technical matters. Principle Duties and Responsibilities: • Executive service delivery (IMAC, Break Fix, Desk side Support) according to Managed Client policy and Procedure Guide • Coordinates and Client End User on expectations and availability to conduct Managed Client Services • Performs trouble shooting, parts replacement, system upgrades and basic deployments & repair on Client Assets in campus/remote locations • Identifies potential issues that could adversely impact End User experience and follows through on action steps • Strives to meet all Client SLAs & Customer Satisfaction Goals • Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site • When required-provides onsite shadowing to Program Field Service Team • Serves as an entry point to develop technical and customer skills to grow into broader and more challenging field services roles • Basic installation and maintenance to technical products • Follows predefines procedures and tasks in everyday activities • Work is regularly reviewed by a more senior level technical specialist • Will be working in a clinical area and providing support for clinical applications Required Skills and Competencies: • Minimum 1-3 year experience in servicing/deploy computer equipment • Must have a proven customer service background • Must have experience in a corporate environment • Individual will be knowledgeable of Windows operation system environment • Able to comprehend and follow verbal and written technical instructions and scripts • Physically able to lift and move Enterprise and Client technology hardware in our customer environments • Excellent verbal and written communication skills with emphasis in customer service, including experience handling difficult customer and conflict resolution Addition Skills: • Mechanically inclined • Detail oriented • Have good documentation skills • Good with his hands and the use of hand tools such as screwdrivers and wrenches • Must be able to lift 60 lbs and walk long distances • Valid Driver's license is required • Must be able to pass a background check and drug test EEO Employer Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178. Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico