Onboarding Advocate

Client: Gusto Position: Onboarding Advocate... Location: Remote - MUST BE IN MST Contract length: 5 months Pay Rate: $19.50/hr Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 200,000 businesses nationwide. As a core member of the Benefits Onboarding team, you’ll be responsible for setting up customers with their health benefits while providing a delightful experience. You’ll put their minds at ease by guiding them through a complex process, providing timely information, and keeping all the moving parts running smoothly. You’ll help employers get group benefits for the very first time, and then help those employers continue to make important benefits decisions on an annual basis. The Benefit Onboarding team is passionate about using innovative technology and service to elevate the health benefits experience of small business owners and their employees. Each team member is a true owner and makes a tremendous impact every day. You will use your project-management skills to streamline benefit administration with insurance carriers, drive operations and communications with third-party partners, and build the health insurance engine that will make benefits with Gusto great. Here’s what you’ll do day-to-day: • Oversee the entire benefits onboarding process from start to finish, collaborating with cross-functional teams to ensure timely delivery of benefits • Provide expertise in healthcare and benefits enrollment via written and verbal communication with Gusto Customers • Work directly with customers to implement employee benefit packages specific to our customers’ needs. • Provide guidance, support, and manage escalations with customers at key moments in their relationship with Gusto during their benefits journey • Manage multiple priorities using Salesforce and other technology platforms in your digital workspace Here’s what we’re looking for: • 2-4 years of client-facing experience - bonus points for exposure to healthcare, payroll, or a start-up environment • Empathetic and customer-centric: You care deeply about the customers you serve • Excellent written and oral communication skills • Strong attention to detail • Skilled in problem solving, dealing with ambiguity, and cross-team communication • Self-motivated and comfortable working collaboratively and autonomously - excited about striving toward team and individual metrics • Ability to work throughout seasonal peaks • Embraces an ownership mentality Bonus points: • Healthcare, health insurance, or employee benefits experience • Experience with workforce tools such as Salesforce