TS/SCI Helpdesk

Apex Systems is seeking a TS/SCI Help Desk Support Service Specialist - As a Help Desk Support Service Specialist, you will help ensure today is safe and tomorrow is smarter. Our work depends on Help Desk Support Service Specialist joining our team to support the US Army.Clearance - TS/SCI Clearance requiredPay – 40/hr, 83,000 annuallyLocation – Fort Meade, MDTo apply please respond with your resume to Jford@apexsystems.comDay-to-Day• Under general supervision, provides second-tier support to end-users for PC, server, mainframe applications and hardware.• Handles problem that the first-tier of help desk support is unable to resolve.• May interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.• Simulates or recreates user problems to resolve operating difficulties.• Recommends systems modifications to reduce user problems.• Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as electronically submitted requests• Perform systems administration of desktop systems connected to local and wide area networks. Provide desktop system management/maintenance responsibilities involving account monitoring, account creation, security, Operating System (OS) installation, and other local area system administration related functions.• Monitor systems/networks in real time NOSC environment and initiate fix actions or problem escalation to Tier II/Tier III admins.• Provide support for implementation, troubleshooting and maintenance of IT systems.• Manage IT system infrastructure and any processes related to these systems• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network/print devices, and mobile devices. Provides polite and friendly customer service A• Attempts to resolve as many incidents during the first contact, or at Tier I/II. Efficiently escalates incidents to Tier III when required.• Documents incident status and solutions in incident database tools.• Works through various types Tier I issues with telephone assist• Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability• Possesses comprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support• Possesses comprehensive knowledge of desktop operating systems and applications• Clearance Level: TS/SCI