LLM Engagement Manager

The LLM Engagement Manager (LLM EM) is an expert in Large Language Model delivery. The LLM EM is responsible for the end-to-end delivery of LLM projects. Your role will involve working directly with LLM clients to understand their project objectives and coordinating with internal Appen teams to deliver successful LLM projects. You will build continuously improved competency in LLM project types and provide insights in areas including recruitment, job design, guidelines, and quality. 

As part of the Language Services team at Appen, LLM delivery experts are expected to build deep expertise in the LLM data modality and deliver high-quality LLM data services to help our clients build cutting-edge models and applications.  

As an LLM Delivery expert you will bring an own it attitude to ensure that we deliver the best outcomes for our clients, build thought leadership in the LLM space, and drive operational excellence in collaboration with cross-functional teams. 

Responsibilities 

- Understand client and project objectives to define methodology, job design, guidelines, recruitment requests, and quality management plan 

- Lead project teams in a matrix environment to ensure end-to-end delivery against project scope, timeline and budget 

- Provide regular project status reporting, such as productivity, quality, financial health, and other key performance metrics 

- Manage and escalate risks, and undertake recovery actions as necessary 

- Provide clear communications to internal and external stakeholders 

- Prepare client deliverables, including data and reports 

- Lead internal PPRs and participate in program improvement initiatives to improve Appen’s LLM delivery capabilities 

 Qualifications & Preferred Experience 

- Minimum 3 years of project management experience in a professional services or technology organization. Experience delivering LLM or language data services preferred 

- Bachelor's degree from an accredited University. Degree in linguistics, data science, or other related fields preferred 

- Ability to analyze data, draw insights, and develop client-facing reports 

- Strong communication skills and ability to manage relationships with internal and external stakeholders 

- High level of ownership with the ability to thrive in a fast-paced, dynamic environment 

- Passion for the AI industry and understanding of AI technologies including LLMs 

You will succeed in this role if you: 

- Have a passion for LLMs, AI and ML and driven by changes in market and industry approaches to solve unique use cases.  

- Can establish a course of action for yourself and others and drive initiatives to completion 

- Able to deal calmly and professionally with ambiguous data while leading in an environment of constant change 

- Able to establish productive, cooperative relationships across a global team and demonstrate excellent client management skills 

- Excellent at communication, including an ability to present information clearly and concisely in writing or verbally 

- Passionate about learning new skills and technologies.  

- Take personal responsibility for continuous learning and are generous with investing in the learning of your peer group 

- An analytical thinker with ability to proactively identify problems, gather information and set a course of action 

About Appen 

Appen is your trusted partner to provide high-quality data solutions for AI, with a strong focus on  

large language models (LLMs) and deep learning. Our mission is to empower businesses to harness 

the full potential of artificial intelligence while upholding ethical principles and creating AI for good. 

With a diverse and skilled workforce comprising data scientists, linguists, engineers, and subject  

matter experts, we offer unrivaled expertise in data collection, annotation, fine-tuning and  

assurance. We understand the transformative power of LLMs in revolutionizing natural language  

processing and communication. 

What sets us apart is our commitment to ethical AI practices. We believe in the responsible use of  

AI, ensuring fairness, transparency, and unbiased decision-making. Our stringent processes are  

designed to mitigate biases and uphold the highest ethical standards, enabling our clients to deploy  

AI applications that are trustworthy and inclusive.  

At Appen, we firmly believe in the potential of AI to make a positive impact on society. Our mission is 

to drive innovation and solutions that address pressing global challenges. We actively collaborate  

with organizations and researchers working on socially impactful projects, aiming to leverage AI  

technology to solve real-world problems, improve lives, and foster a more sustainable future.  

We are an equal opportunity employer and value diversity at our company. We do not discriminate  

on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status,  

veteran status, or disability status.