Customer Success Manager

At Appetise, we’re on a mission to revolutionise the way food companies understand their shoppers. Imagine being the first company in the world to track not just what people buy, but why and when they choose certain products. That’s what we do. We’re pioneering a brand-new approach called Share of Occasion, giving food brands real-time insights into consumer behaviour, backed by data no one else has access to.

For years, market research has been slow, expensive, and out of reach for many. Only the biggest food companies with large budgets could afford to get insights on shopper habits. We’re changing that. Our data isn’t just about who’s buying what—it’s about the real motivations behind those choices, from grocery planning to product usage. This is a game-changer for marketers in the food industry, empowering them to make smarter, faster decisions that directly drive growth.

We’re disrupting the market by bringing these insights to life through our shoppable recipe platform, already loved by over 60,000 households in New Zealand and Australia. Think of it as the ultimate meal-planning tool, where consumers find their perfect recipes and brands get invaluable data on consumer choices.

Why does this matter? Because we’re unlocking insights that food brands have never had before—showing them their true competition, and helping them stay ahead by deeply understanding their customers’ needs and habits. With Appetise, every meal becomes a chance to gain an edge.

We’re a growing, passionate team of 20, and with big ambitions for 2025 and beyond, we’re looking to add new talent to help us pull off this bold vision. Our partners, consumers, and investors are all behind us, and we’re ready to make waves globally.

If you’re ready to join a company that’s breaking new ground in the world of consumer insights, we’d love to meet you.

If you’re a people oriented person passionate about fast paced world of B2B tech start ups, this is the role for you. We’re looking for an engaging and strategic powerhouse to be the third member of our customer success team.

As a Customer Success Manager at Appetise you will be a champion for our FMCG partners, ensuring they are gaining as much value as possible from our shopper insights platform, and being their voice internally to inform the growth of the product.

At Appetise, we are laser focused on being the go to for shopper insights that play a pivotal role in solving our partners big-audacious problems - whether it’s marketing campaigns, NPD, or category growth. You will speak the language of FMCG and be the ultimate brand champion for our partners, working closely with them bring these activities to life with clear shopper insights at the centre.

Purpose of your role & key tasks

From guiding the onboarding process and ongoing account management for new partners to managing renewals and identifying opportunities for growth - your key responsibilities will be:

• Be the face of Appetise to our current partners, being a champion of our values and brand in every interaction and cultivating epic long-term relationships with our partners and their champions.
• Use your knowledge of FMCG to surprise and delight our partners. Understanding their business and communicate shopper insights that help guide strategic planning and execution.
• Take charge of onboarding exciting new FMCG partners, and making sure that they feel confident in the success of our partnership.
• Be a key player in driving Appetise's NRR and growth, managing trial and annual renewals as well as identifying expansions.
• Be the voice of the customer and collaborate cross-functionally with Sales, Marketing and Product teams to identify opportunities and improve product value.
  

Your qualities and attributes

Now you know the role, who are you?

• You've navigated the realms of brand, marketing, or category management in the FMCG industry.
• You can combine your extensive marketing and brand-building expertise with our actionable insights to deliver strategic brand solutions that add significant value to our customers.
• You grasp the pivotal role of understanding shoppers in FMCG strategy, driving business success.
• You're a stellar communicator, swiftly building rapport and collaborating with diverse personalities.
• Customer experience is your obsession; you excel in problem-solving and solution-finding.
• You adopt a "work smarter, not harder" ethos, adept at managing multiple stakeholders and prioritising impactful actions.
• CRM & CS tools are your domain; familiarity with HubSpot is a plus, but we'll get you up to speed.
• You thrive amidst the uncertainties of a startup, relishing the freedom to innovate and contribute fresh ideas.

At Appetise, our culture drives our success. We pride ourselves on creating an environment where talented and dedicated people thrive. We live & breathe our core values—strongest as a team, embracing change for the better, learning from every outcome, and an unwavering commitment to our customers. This mindset helps us win in the fast-paced food tech landscape. We’re a true startup - our team contributes ideas that will help shape the future of Appetise. We’re a passionate team, we value open communication, and we don’t take ourselves too seriously.

We value a variety of personalities, viewpoints, and cultures, knowing that different perspectives bring a new flavour to our solutions. Our HQ is in Christchurch. We embrace future flexibility and offer location and time adaptability. WFH is optional on Wednesdays and Fridays. Work at your peak efficiency. As long as the mahi is done, we are happy.

Our Christchurch office is pet-friendly and includes fun times like Treat Tuesdays, team days, and in-office games. Once a quarter, we put down the tools and have some fun for a day—kayaking, zip-lining, and paint and sip have been some of our recent faves. These fun moments aren't just perks, though (and they take place during work hours). They show the importance we place on working as a team and being passionate about what we do.

The salary range for this role is $90,000-$110,000. In addition, you’ll be eligible to participate in our employee stock ownership plan.

Get in touch!

We're on the hunt for the real deal: a new team member who is ready to excel. We're talking about folks who are not just talented but also eager to learn and grow, always asking the "why" behind the "what." Who roll up their sleeves, dive into their work, and bring a sharp intellect to the table.

We'd love to see a track record of great wins in your past roles. But it's not just about hard skills; we're also looking for team members who are collaborative, solution-focused and thrive in a fast-paced change environment. Being in the scale-up stage, all our roles are exposed to both strategic planning and end-to-delivery project delivery. We’re a keen bunch, and we want to deliver our best every time.

We want Appetise to be a place for everyone to learn and grow. If you’re unsure that you tick all the boxes but feel you’re close to what we’re looking for, please apply anyway, as we’d love to hear from you! This is where you could belong.

Once you apply, you’ll hear from us to acknowledge your application. If you have questions about any of the above or any accessibility requirements, we’ll be able to help you from there.

Applications close when we find the right person, so we encourage you to send in your info quickly if you’re interested!