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Implementation Specialist

The Implementation Specialist will own all new client implementations. They will manage 40+ implementations simultaneously, while keeping clients informed of progress, and on track.

Responsibilities

  • Helping build out all implementations from start to finish. The primary goal here is to help gather necessary information from customers and help build out the backend of integrations. 
  • Manage 40 active implementations at any given time
  • Help clients get set-up on our software quickly while also making it a great customer experience
  • Build a more efficient, scalable implementation workflow / process that improves time-to-implement

  • 2+ years of prior Client Success experience (CSM, Implementations, etc.)
  • Client Success experience within SaaS is a plus but not required
  • Extremely organized
  • History of following through on commitments
  • Strong work ethic 
  • Very effective in a remote-work environment

100% remote w/ no office mandate | PTO credits | 22 official company holidays | Health care | Life insurance | Amazing colleagues | Energetic culture that is positive and celebrates together | Inspiring mission & software product | Ability to grow your career in a fast-growing tech startup

Applause Glassdoor Company Review
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Applause DE&I Review
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CEO of Applause
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Chris Malone
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Applause’s disruptive approach to testing and quality creates unparalleled scale and flexibility for our customers. How? First, we’ve built the world’s largest testing community. Over 1.7M digital experts that can match any testing demographic, co...

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Full-time, remote
DATE POSTED
October 15, 2024

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