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TTEC

Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

Website Globe icon www.ttecjobs.com

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CEO of TTEC
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Kenneth D. Tuchman
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TTEC Employee Reviews
Featured review

Custer Service Representative Pay

12/21/2023 - Customer Service Representative at Orlando, FL

Pros

pay really depends on what you're doing. Mine was a contract for two years. I really like that after it was over they worked hard to find me another remote spot within the company.

Cons

based off my years here doesn't seem like you get a pay raise every year like other company's.

As a global company, TTEC recognizes the value of different cultures, backgrounds and perspectives.

We not only accept people’s differences, we embrace them! Have tats or like to wear bowties? Cool. Working parent? We get it. Veteran? We value your service. Wheelchair Olympian? Awesome. Member of the LGBTQ community? We’ll be standing by your side at the pride festival. Aspiring female leader? Learn more about how we support gender diversity. No matter what makes you—you, we value it. We consider our diversity one of our greatest strengths because it enables us to view things from different perspectives and to bring value to the table in our own unique way.   TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and every individual to bring value to the table in their own unique way. But don’t take our word for it, check out some of the diversity and women in leadership awards on TTECjobs.com.

Who we are (values, mission, purpose)

Bringing smiles is what we do at TTEC… for you and the customer. We're dedicated to fostering and nurturing a welcoming culture where everyone feels they belong. Where you can take your career to the next level (or around the world!). And of course, where you can innovate and create solutions that make a difference to millions of people every day.

While that keeps us busy... our TTEC family knows how to have fun! We’re passionate about bringing people together to laugh and celebrate our achievements. We’re also big on taking time out for professional development and giving back.

We're working hard to earn your smile every day. So, if you’re looking for a career full of purpose and potential, come on over

Our DNA
At TTEC, our purpose, vision, mission, and values guide who we are and who we aspire to be, serving as the building blocks for the way we conduct business and build relationships.

Our Purpose
Deliver humanity to business.

Our Vision
Leading the world's most respected organizations to create and grow emotionally connected, valuable, lasting relationships.

Our Mission
Accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands.

 

Diversity and inclusion at TTEC

There’s diversity. And then there’s inclusion. We foster an inclusive culture where YOU are welcome to be well...YOU. So, join our team and bring your authentic self to work at TTEC!

Meet a few of our team members in our TTEC Welcomes Me as they share what they experienced before joining the team. And how they are now encouraged to be themselves as a part of our global family at TTEC. Bring your smile to our vibrant global culture!

Champions of Color
Champions of Color was created to promote a safe, collaborative, and supportive environment for employees who identify as Black, African American, or of African descent.

MINDS
A diverse group of TTEC employees that want to highlight the strengths of neurodiversity and foster an inclusive environment by raising awareness, fostering acceptance, and showcasing the talents of neurodiverse individuals.

PRISM
We work to promote a safe and inclusive environment for LGBTQIA and cultivate awareness and sensitivity across every level of our global organization

Women in Leadership
Women in Leadership (WIL) brings together a diverse group of women & allies from across TTEC who are inspired and empowered to realize their individual potential, enhance their career experiences, and to create opportunities for our next generation of women leaders.

Committed to your development

We hear it every day. I want to grow. I want to learn. I want to elevate my career. And we’re here for it! With all the global changes we’ve all been through over the past few years, our commitment to giving you the tools, systems, and support you need to enhance your career has never been more important.

It's everything from your new hire orientation (yay, welcome onboard!), to understanding your performance goals and performing in your role, to continued training and development along the way. 
It's all the ways we ensure you get what you need to succeed and reach your career goals. Did we mention we have over 10,880 free courses, certifications, and learning modules waiting for you in our TTEC Talent platform? Our goal is to bring more smiles to your face by helping you to elevate your career!

Your well-being matters

Living well. Working well. Playing well. And being well. From providing opportunities for financial rewards and recognition so we can share our appreciation for you to comprehensive benefits and wellness programs that help you focus on your well-being...we’re here for it!


We have a saying around here... it’s OK, We’re All Human. It stands for a culture that recognizes that everyone’s human and that it’s ok to talk about mental health. Our world is more complicated than ever and we’re here to come alongside our team members and say – it’s ok, we’re here for you.


Bonus? With a global community of colleagues, we can turn to a teammate halfway around the world not just for work but for a laugh or to catch up on what’s happening in their hometown. We Act as one as we work together on projects, upcoming launches or just on day-to-day activities. We recognize we’re better when we’re working together, and we all feel included.

Giving back in our communities

Giving back is important to each of us. We’re thrilled to share that TTEC supports our passion for making a sustainable and positive impact in our communities through the TTEC Foundation.


We believe education is the foundation of a successful community. We strive to bring students around the world the tools, technology, and access to services they need to flourish. We’re encouraged to submit grant requests to help effect positive change in the communities where we live and work.


We’re also encouraged to come together and give back in our communities through activities at our sites. From charity walks and runs to donations for Veterans and beach cleanups, our team lives our values to do the right the thing!

TTEC Awards & Accolades

Best Place to Work for Disability Inclusion, The Disability Equality Index (DEI), 2022 Best Employers in Denver, Comparably, 2022 Stevie®️ Awards for customer service expertise, sales operations, and leadership., Stevie® Awards for Sales & Customer Service, 2022 Top 25 Employer Partners for Remote Work in 2022, Virtual Vocations, 2022 One of The 50 Best Places to Work As Rated by the Women Who Work There, InHerSight, 2022