Job details

Application Support Engineer

Job Profile Summary:

CAI is hiring!

CAI is seeking a senior level Application Support Engineer/Developer who specializes in Banking Compliance applications and processes. We are looking for a person seeking a long and productive career with CAI.

This is a hybrid opportunity in midtown Manhattan. Consideration for full remote, with occasional travel will be considered based on qualifications. We highly encourage you to apply if you are looking for remote. We are seeking a highly motivated, and detail-oriented IT professional to join our team at a Manhattan bank. The successful candidate will work within a global team of 18 to support a suite of financial applications. You will be responsible for the day-to-day support, maintenance and enhancement of key compliance and banking applications. The technology stack is mainly in the Microsoft domain, with some applications on Linux and/or cloud platforms utilizing SQL server and Oracle databases. You will also maintain documentation, make minor enhancements, and deploy new code and/or updates into production. The successful candidate will work closely with the application owners, project teams and developers. Applicants with experience in the banking industry and/or experience supporting Compliance applications will be considered.

Responsibilities and Duties:

Maintenance and Upgrade of banking systems
Daily monitoring of processes and performance of banking systems
Respond to and resolve incidents with applications and systems.
Assist with the development and implementation of software enhancements, system upgrades and large bank-wide projects.
Provide technical support for software related issues to business users.
Work with Database and Infrastructure teams on database and networking updates
Work with the CISO team to ensure security standards are maintained and addressed.
Work closely with bank employees and team members to ensure systems are properly maintained and business priorities are met.
Work with Business Analysts to come up with solutions to implement business requirements.
Work with Vendors to troubleshoot and address issues with supported applications.
Work with auditors for frequent regulatory reporting needs
Use ITIL tools and Processes to conform with the standards of the bank for change and incident management.
Document existing architecture, support procedures and project artefacts
Mentor and support other team members on compliance processes, technical procedures, and systems.
Willing to learn other banking applications and processes.
Apply automation where possible.

Qualifications:

Bachelor’s degree or higher in a Computer science or related field
Must have minimum 10 years' experience designing and developing IT systems mainly in the Microsoft platform.
Minimum 5 years' experience with the Compliance tool Actimize
Experience working with networking, server and database support teams to support production issues and project work.
Experience with ETL tools, such as SSIS, Informatica, Discovery Hub
Working experience with Scripting - PowerShell, Batch, VB script, Shell script
Expert Level database skills in SQL Server, both SQL and PL/SQL
Experience with Job Scheduling tools - Cybermation, Autosys, Control M
Proven ability to work with a vendor regarding support issues, enhancements, and upgrades.

Desired Skills:

Knowledge of Actimize AIS, RCM, UDM
Familiarity with Actimize data model
Understanding of KYC, CDD, SAM/AML, SAR, CTR, OFAC, FinCEN
SQL, PL/SQL
Unix and Windows
Batch processing
Shell scripting
Tomcat
Previous Banking experience specifically in Compliance area
Familiar with ITIL concepts and tools, e.g., ServiceNow
Familiar with source code management tools, e.g., Git, TFS, Bitbucket
Experience on API support - MuleSoft, Web Services, WCF, SOAP, Web API
Experience working with and supporting interfaces for a data warehouse.
Familiar with Waterfall and Agile SDLC methodologies and tools such as Jira, Confluence

Skills

Outstanding organizational skills
Good analytical skills
Strong written and verbal communication skills
Well organized with the ability to manage multiple priorities.
Solid interpersonal skills, ability to work on a team.
Ability to drive work to completion and escalate when necessary.

Physical Demands

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards.
Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.
Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard and monitor.

Reasonable Accommodation Statement: If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to (888) 824 – 8111.

This email is only intended for candidates who need an accommodation or assistance completing the application or interview process and will not be reviewed by CAI’s talent acquisition team. All interested applicants who do not need an accommodation or assistance completing the application must apply on CAI’s career portal for consideration https://www.cai.io/careers/career-portal/

EEO Statement: It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Job Type: Full-time

Pay: $110,000.00 - $125,000.00 per year

Benefits: