Application Support Engineer

Position Summary

Reasons you will want this position:

• We are a rapidly growing company, with limitless career growth and advancement for top performers
• Our culture appreciates and rewards creative ideas especially those that achieve better outcomes for everyone
• Offer a variety of benefits including medical, dental, vision, FSA, HSA, ST/LT disability, 401K automatic employer contribution, and more
• This is viewed a key position for our continued success by our executives and senior leadership.
• Work where you are most productive: from home, in the office, or hybrid.

Summary
Demonstrate basic subject matter expertise on EZ-Suite and 3rd party products and services to support the delivery of product- and service-based solutions to new and existing clients. Provide technical assistance and resolution to client reported questions and problems involving the implementation and on-going support of EZ-CAP/EDI, EZ-CARE, EZ-NET, and other EZ-Suite product

Roles & Responsibilities

• Perform technical analysis and resolution on complex application issues
• Provide SQL support; ability to write SQL queries for backend testing and managing databases
• Provide support and assistance to client account management, sales, and the technical support staff
• Share product and industry knowledge
• Assist with implementation and onboarding of new clients, as needed
• Model a Client-First approach in support of Knowledge-Centered Service Methodologies
• Promote best practices in the application of structured problem-solving skills
• Demonstrate proficiency in communication and active listening skills
• Accept ownership of client incident management and resolution cycle
• Create solution articles and technical content for knowledge-based system
• Demonstrate keen ability to manage time and balance workload assignments

Required Experience / Qualifications

• Strong technical background and knowledge of Capitation software, the healthcare industry, and advanced knowledge of EZ-CAP/EDI/NET and EZ-CARE, preferred
• Healthcare payment and claims expertise
• Microsoft Technical Stack: MS SQL, .NET Framework, ASP.NET, WCF/Web Services
• Excellent oral, written and technical communication skills
• Excellent problem solving and analytical skills
• Ability to discuss technical subjects on a varied range of levels
• Ability to learn and use new software, hardware, and technology
• Excellent negotiation, interpersonal relationship and diplomacy skills
• Excellent time management skills to manage individual tasks assigned (tickets, emails, issues, etc.) as well as support team assignments
• Communication in a matrixed organization
• 2+ years in healthcare operations – either from the Payer or Provider perspective
• 2+ years in enterprise information technology
• 1-year technical education, degree preferred (or equivalent experience)
• 1 – 3 years of experience in a related technical support position, software development role or equivalent industry experience

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity-backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com.