Client Manager

Job Location: Hybrid Remote from Houston, TX; or Fully Remote within Texas

Position Summary

Reasons you will want this position:

• Able to make an impact on patient care while improving a rapidly growing software company, with limitless career opportunities for top performers
• Our culture empowers and appreciates creative ideas especially those that achieve better outcomes for everyone
• There are multiple opportunities for you to succeed everyday with our clients and the constant challenges they are looking overcome
• This is viewed a key position for our continued success by our executives and senior leadership.
• Work where you are most productive within Texas with our remote hybrid work schedule.

Summary
The Client Manager will help develop and implement the network growth and optimization strategy for CVCP and other prospective bundles clients within their target markets. This position will serve as a primary point of contact with network providers and their office staff for the presentation and interpretation of provider performance data to educate and provide actionable insights to optimize provider performance in prospective bundles and other value-based care (VBC) programs. The Client Manager will work closely with Department's leaders to support and implement high-quality, data-driven insights and improve program performance.

Roles & Responsibilities

• Serve as the primary point of contact, trusted advisor, and internal advocate for a book of clients
• Lead a cross-functional Account Team for each client within book of clients
• Facilitate regular, executive-level meetings focused on client needs, their organizational goals and objectives, and potential expansion opportunities
• Arrange and conduct face-to-face provider meetings to review, educate and inform about their performance in VBC programs and explore ways to optimize performance utilizing CGT analytics data and tools
• Utilizing dashboards and other performance metrics, establish and maintain strong working relationships with providers and their office staff to promote the steady growth of participation in CGT VBC programs
• Develop and execute on success plans for clients that outline their critical success factors and metrics for success, track progress and mitigate potential issues, and celebrate success through documented value stories and references served
• Acts as a coach for Client Specialists
• Contribute to the design and delivery of dashboards/reports and insights that analyze business functions, key operations, and performance metrics
• Ensure accuracy of data and deliverables
• Examine, interpret and report/present results of analytical initiatives to providers and their office staff as well as CGT Department leadership
• Oversee data/report requests: tracking requests submitted, prioritization, approval, etc.
• Organize and drive successful completion of data insight initiatives through effective collaboration with stakeholders
• Other duties and projects as requested by management

Required Experience / Qualifications

• Bachelor's degree in a related field
• 3+ years of experience in provider relations or network management with a demonstrated ability to perform network development and/or provider relations
• Experience with advanced data visualization tools, such as Tableau
• Proficient in Excel, Access, Word, Outlook, and PowerPoint
• Demonstrated superior written and verbal communication skills
• Demonstrated strong critical thinking and analytical skills
• Maintain a professional, businesslike image to clients, visitors, internal staff, and the public
• Excellent interpersonal and observational skills
• Possess a positive attitude and a willingness to learn
• Self-motivated and team oriented
• This is a field-based role and will require mostly local travel. Expected to be on-site at network provider locations 80% of the time, with 20% office and/or remote (home) work

Preferences – Not Required

• Experience in both provider and payer organizations is a plus
• Experience with value-based care and payment methodologies is highly preferred
• Experience with provider economics/analytics is a plus
• Knowledge of claims processing, managed care plan benefits, and utilization management policies and procedures is a plus

Your Future Working Environment

If you join Cedar Gate, you can make great ideas happen for some of the world's most dynamic companies. With broad global resources and deep technical know-how, we collaborate with clients to cultivate ideas and deliver results in the medical industry. Choose a career at Cedar Gate and enjoy an innovative environment where challenging and interesting work is part of daily life.

Next to our excellent terms of employment and fringe benefits, we invest considerable resources to provide ongoing training that builds and extends professional, technical, and management skills in all areas. At Cedar Gate, you will operate in a professional environment where teamwork and innovation are immensely encouraged. Together with colleagues, you will work on high-impact projects for many dynamic companies.

About Cedar Gate

Cedar Gate enables payers, providers, employers, and service administrators to excel at value-based care. Our unified technology and services platform enhances and automates data management activities to deliver employer and provider analytics, care management, and payment technology necessary to pursue every payment model and optimize performance in all lines of business. From primary care attribution to bundled payments to capitation, our platform is designed to improve clinical, financial, and operational outcomes for all.

Based in Greenwich, CT, Cedar Gate is private equity-backed by GTCR, a leading Chicago-based private equity firm, Ascension Ventures, a strategic healthcare venture firm, and Cobalt Ventures, the investment subsidiary of BCBS of Kansas City. To learn more, visit www.cedargate.com.