Applications Analyst

Detailed Description of Services:
We envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. The core values are safety, service, equity, and sustainability and each employee that works for the performs their roles based on our vision, mission, and values.

Detailed Job Description:
The Application Analyst will perform system analysis, application administration, and application support activities for the HASTUS application, a transit scheduling and operations management application for the public transit industry.
HASTUS is a specialized application utilized for transit operations management. The application consists of an integrated suite of modules used for various functions across transit operations, including service planning & analysis, scheduling, employee work & vacation selection, workforce management, day-of-operation management, and timekeeping for bus, light rail, and heavy rail operations.

Duties & Responsibilities:
Perform system analysis activities for the full SDLC of the transit scheduling and operations management application, including requirements gathering, solution design, development, testing, implementation, and ongoing application support
Assist with developing detailed specifications for system modifications or enhancements, documenting functional and technical requirements
Configure application functional components, perform the definition of foundational data elements, and ensure proper version control of data elements
Develop and maintain technical support documentation, including troubleshooting procedures, runbooks, and system configuration guides
Provide 2nd level support for application issues, including issues with application functionality, environment configuration, and / or system integrations
Respond to and resolve, or escalate, application issues raised by end-users and / or system alerts, performing detailed documentation of troubleshooting steps and / or issue resolution
Escalate issues to internal IT teams (Server, Network, Database, etc.) and / or software vendor, as needed
Perform user access provisioning, including new user account establishment and access permission updates
Perform environment configuration and maintenance, including release installations, release promotions, and database refreshes
Schedule, monitor, and troubleshoot issues with batch processes
Perform ad-hoc data queries and generate ad-hoc reports
Provide content knowledge and clarifications to QA team regarding designed behavior of application to facilitate the
creation of test scripts
Handle sensitive and confidential information in an appropriate manner
Respond to each inquiry, whether from a customer, vendor, or co-worker, in a courteous and professional manner
Participate in the on-call support rotation, responding to emergencies on a twenty-four (24) hour, seven (7) day per
week basis while on-call
Work any and all shifts and / or locations as assigned or directed, including occasional night and / or weekend work
Perform related duties and projects as assigned

Requirements

Minimum Education:
Bachelor’s degree from an accredited institution with comparable experience in the fields of Computer Science,
Information Technology, or a related field
Minimum Requirements/Qualifications:
Three (3) years of experience in system analysis, including enterprise application design, development, implementation,
and support
Experience writing technical documentation
Experience with enterprise system and / or application administration
Experience with IT service management / ticketing systems
Strong interpersonal skills to interact with stakeholders, vendors, team members, and end-users
Ability to work with many different types of professionals in a fast-paced environment
Ability to work effectively with a diverse workforce and end-user community
Excellent attention to detail
Strong working knowledge of the Microsoft Office suite (Word, Excel, Outlook, PowerPoint, and Teams)
Effective organizational, analytical, multi-tasking, time management, and documentation skills
Excellent verbal and written communication skills
Excellent customer service and conflict resolution skills

Job Types: Full-time, Contract

Pay: $50.00 - $55.00 per hour

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Ability to commute/relocate:

• Boston, MA: Reliably commute or planning to relocate before starting work (Required)

Experience:

• AWS: 1 year (Preferred)
• Application support: 1 year (Preferred)

Security clearance:

• Confidential (Preferred)

Work Location: In person