Customer Success Manager

Your Role as a Customer Success Manager: 

As a Customer Success Manager, you’ll guide customers along every stage of our relationship, from onboarding to renewal. You’ll build trusted connections with our customers, advising and advocating for them throughout their journey. You and your teams stay in regular communication with our customers, whether that’s helping them through account issues or working with them to implement new features. 

A Day in the Life of a Customer Success Manager: 

Guide customers through their entire interaction with Appspace, from adoption to satisfaction to retention. 

• Check in regularly with your customers to help them through software updates or account changes.
• Drive subscription renewal and expansion.
• Ensure customers are getting the most out of the platform by telling them about new features and updates, sharing new use cases, and offering insights and reports.
• Advocate for your customers with open discussions.
• Strive to learn new things by consulting co-workers across teams for challenging customer questions.
• Escalate support tickets and give regular status updates to your customers.
• Deliver and arrange training sessions for users.
• Be an active team member.

What You’ll Need: 

• 3-5 years of professional work experience (post-undergraduate) in a business development, account management or sales role with emphasis on customer support, satisfaction, retention and sales.
• Preferred experience in the software (SaaS) industry.
• Preferred degree in Business, Computer Science, Information Technology or a related discipline. 
• Familiarity with Salesforce, as well as generally technically adept. 
• Great communication, interpersonal and organizational skills.
• Strengths in self-motivation, multitasking and proactiveness.
• Ability to collaborate with coworkers across teams.
• A passion for creating work experiences people love.