Job details

Aprio PH - Service Desk Analyst

Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 15 U.S. office locations, one in the Philippines and more than 1,500 team members that speak 35+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio.

Join Aprio PH Information Technology team and you will help clients maximize their opportunities. Aprio, LLP is a progressive, fast-growing firm looking for a Service Desk Analyst to join their dynamic team. A sign on bonus will be given to those successful in joining our team!

Position Responsibilities:

As a Service Desk Analyst, you are responsible for the Triage Level I trouble tickets. Reviewing strategies in regards to desktop resources, investigates technology trends, and forecasts resource needs, recommends alternatives, and facilitates acquisitions and upgrades. Develop desktop standard images and verify that all desktops remain consistent with the standard. Receive technical related issues via phone, e-mail or walk-in and resolves issues related to desktop resources. Research and resolve issues. Install, troubleshoot, repair, implement, and manage desktop resources such as desktops, laptops, thin clients, printers, copier, fax machines, copiers and scanners. Work directly with customers to provide help and solve any and all IT issues.

Essential Abilities & Skills:

Partner with the clients to resolve IT Tickets for client issues or end-user issues in the areas of Windows OS, Network, Printer, Password Re-Set, Office 365, VPN/connectivity
Ability to adapt to consistently changing environments, manage time and priorities, and handle high stress situations
Ability to work independently - takes initiative and will research new issues to find resolution
Analytical and problem-solving skills
Strong Troubleshooting skills
Well-developed oral and written communication skills; strong customer service abilities.
Able to write reports, business correspondence.
Manage own work schedule with minimal supervision using exemplary time-management skills.
High technical aptitude.
High degree of initiative and independent judgment.
Well-developed analytical and problem solving abilities.
Must be able to carry out complex technical instructions.
Highly organized.
Strong attention to detail.

Experience Requirements:

IT Service Desk experience in two of the following areas: Microsoft Exchange & Microsoft Server (set up & configuration) experience, including Exchange (group policies, upgrades, able to navigate active director without assistance)
Windows Server migrations
Previous experience with Help Desk Ticketing systems
Office 365
Windows Defender
Box
MS Teams Telephony & Voice Integration / Troubleshooting Experience

Additional plus but not required skills in trouble shooting and familiarity.

PowerShell Scripting
SCCM
Solarwinds Service Desk Ticketing system
Zendesk Ticketing system
CCH Axcess
Practice Engine
Mimecast
Global Protect VPN
Okta

Perks/Benefits We Offer:

Wellness program
HMO coverage
Rewards and Recognition program
Free shuttle service (provided by CDC \u007C for onsite employees)
Free lunch meal (For onsite employees)
On-demand learning classes
Discretionary time off and Holidays
Performance-based salary increase
Discretionary incentive compensation based on client or individual performance
Hybrid set up to selected roles/location, terms and conditions may apply
CPA & Certification Assistance and Bonus Program

What's in it for you:

Working with an industry leader: Be part of a high-growth firm that is passionate for what's next.
A great team: Work with a high-energy, passionate, caring, and ambitious team of professionals in a collaborative culture.
Growth opportunities: Grow professionally in an environment that fosters continuous learning and advancement.
Competitive compensation: You will be rewarded with competitive compensation.

EQUAL OPPORTUNITY EMPLOYER

Aprio is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; pregnancy; sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

By Aprio

Aprio’s mission is to invest in our clients’ success by investing in our own. Through this mission, we are growing a premier firm where individual differences are celebrated and prosperous associates serve prosperous clients nationally and global...

FUNDING

INDUSTRY

TEAM SIZE

LOCATION

Hybrid, based in Atlanta, GA

DATE POSTED

July 29, 2023