Vendor Operations Coordinator

Job Title: Vendor Operations CoordinatorClient Location: Plantation, FL - onsiteStarting: 11/12/2024Salary/Pay Rate: $19.79 - $21.99/hour DOEFirm, non-negotiable: NoHours: Full-timeDuration: 6 months with the ability to extendPosition Overview:The Vendor Operations Coordinator will support our Vendor Experience (VE) team, dedicated to optimizing vendor partnerships and ensuring seamless integration of vendor products into our platform. This role involves managing vendor communications, onboarding new vendors, ensuring data accuracy, and supporting operational efficiency across merchandising operations.Key Responsibilities:• Vendor Support and Communication:• Respond to vendor requests and inquiries through our CRM system, adhering to SLAs and quality KPIs.• Provide clear and effective communication with internal and external stakeholders to resolve issues and manage escalations.• Vendor Onboarding and Data Integration:• Handle new vendor setups and promotions by validating vendor data and aligning it to company standards for system integration.• Maintain and update Standard Operating Procedures (SOP) for internal processes to enhance efficiency and vendor satisfaction.• KPI Monitoring and Reporting:• Utilize Tableau dashboards, Excel, and other data tools to monitor KPIs, queue statuses, and address any identified issues or gaps in performance.• Conduct root cause analysis and proactively recommend improvements based on KPI trends.• Process Improvement:• Participate in initiatives to improve internal processes, such as testing documentation, identifying issues, and collaborating on solutions to streamline operations.Qualifications:• Bachelor’s degree in Business, Finance, Economics, Statistics, or a related field• At least 1 year of relevant experience with a focus on delivering timely and accurate results• Strong data analysis skills, with experience using dashboards for KPI monitoring• Proficiency in Excel and Microsoft Office Suite• Excellent written and verbal communication skills, with the ability to work independently and collaboratively• Comfortable in fast-paced and ambiguous environmentsPreferred Skills:• Background in customer service or e-commerce/Merchandising• Familiarity with CRM systems and Atlassian tools like Confluence and JIRAThe target hiring compensation range for this role is the equivalent of $ 19.79- 21.99/hr an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.Additional benefits offered may include; medical health insurance and dental insurance, life insurance, and eligibility to participate in 401k plan with company match.About Aquent Talent:Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment—one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.