Allocations Coordinator - Scandinavia (m/f/d)

Your Opportunity at Arc'teryx:

As an Allocations Coordinator - Scandinavia, you play an integral part of the European sales and distribution process, working alongside with the Wholesales teams. You work cross-functionally with our internal operational, commercial, data analyst and merchant teams to ensure your assigned doors have the right product at the right time so that they can deliver an exceptional guest experience.

This role is based out of our Garching office, near Munich and is open to hybrid remote work (3 days at the office - 2 days at home). Candidates must be eligible to work in Germany.

Meet Your Future Team:

The Allocations and Service team is a cross functional group within the Commercial Department whose focus is to continuously drive sales and margin, while mitigating inventory risks by finding the balance between the right product at the right quantity in the right place at the right time.

• Monitoring and processing the orderbook for your territories in accordance with the regional commercial guidance
• Supporting the team with additional tasks as required to help achieve company objectives (After Sales, Samples distribution & return process, etc.)
• Acquiring intimate knowledge of Arc’teryx products and technologies
• Acquiring broad knowledge of service procedures across all customer groups
• Responding professionally and promptly to all requests and inquiries from your assigned doors
• Constantly looking for opportunities to improve the processes or the service
• Monitoring allocation, delays and risks related to order deliveries for your assigned doors
• Creating ad-hoc reports for stakeholders as required
• Focusing on guest-facing teams and consistently provide an exceptional support experience
• Proactively managing the order book fulfillment process, ensuring all orders are delivered according to the customer requirements.
• Acting as the hub for communication between the wholesale customers and internal operational teams, ensuring all stakeholders are aligned to deliver an exceptional experience
• Supporting various departmental initiatives, including providing mentorship to new allocations team members
• Building and maintaining close relationships with your assigned wholesale doors
• Identifying issues and gaps in process and supports the team to help find resolutions
• Identifying and highlighting any concerns in inventory levels as soon as it is discovered and investigate into options to solve the problem
• Helping to identify regional shortages and overages for the Open To Buy process
• Liaising with the warehouse, your accounts and your Sales Representatives to coordinate deliveries

• Coordinating with the Distribution Center to ensure orders are shipped correctly and on-time
• Assisting in driving sales initiatives and programs
• Managing the day-to-day administration of your assigned region and wholesale customers
• Working with the Warehousing team to ensure customer-specific requirements and value-added services are executed according to the customer’s routing/vendor guide.
• Tracking and managing cancellations from your assigned wholesale doors

• You have 1+ years in a Customer Service, Allocations or Dealer Service Role
• You are able to communicate professionally in English, Norwegian or Swedish – any other language from our markets is an asset
• You have highly effective verbal and written communication skills
• You are proactive and comfortable communicating with customers via phone & email
• You have strong organizational, interpersonal, and problem-solving skills
• You demonstrate attention to detail, including accurate data entry skills
• You are proficient in Microsoft Office
• You work well independently or as a team member
• You are proactive in identifying the root cause of issues and developing solutions
• You remain highly flexible and adaptable when faced with ambiguity
• You effectively balance autonomy and collaboration
• You seek the best (sometimes not the easiest) solutions with unwavering commitment
• Your passion for your work is paralleled by your passion for getting outside and living it
• You are able and willing to travel for store or partner visits

Equal Opportunity

Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.

Creating an inclusive workplace is connected to our core values, while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.  ​

All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.

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