Area Manager ~ Utah Processing Center

About This Role

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description:

Location: Utah Processing Center (UPC) Onsite

Shift: Hours of operation 7:00am - 7:00 PM MDT

Responsible for the supervision and leadership development of a team. Determines the team vision, objectives, resource allocation, staffing, scheduling, and employee evaluations. Develops and executes strategic actions that will drive performance goals while maintaining compliance requirements.
Develops and coaches teams to be able to identify, manage, and escalate risk, and effectively manages risk within the teams you oversee.

What You’ll Do

• Responsible for the supervision and leadership development of a team. Determines the team vision, objectives, resource allocation, staffing, scheduling, and employee evaluations.

• Develops and executes strategic actions that will drive performance goals while maintaining compliance requirements.

How You’ll Do It

• Provides technical expertise to staff to solve complex client issues and inquiries such as complaints, special projects, requests for information, and special reporting.

• Collaborates and consults with process owners, strategy manager, compliance, legal, and systems teams to identify remediation efforts to ensure compliance with personnel policies.

• Determines the team’s vision, objectives, and resource allocation to support the vision and to deliver priorities of the organization.

• Assists department management with managing client requests, planning, budgeting, and expense control.

• Ensures that employees are trained and kept aware of changes to procedures, technology, regulations, and professional development that allow for better performance. Analyzes workflows and processes within the department and recommends improvements. Improves listening and analyses processes.

• Ensures proper staffing in order to meet work requirements. Develops and implements strategies for reducing turnover and assuring compliance with the company's affirmative action plan. Recommends actions regarding transfers, promotions, performance reviews, and terminations when appropriate.

Qualifications You’ll Need

The Basics

• High school diploma or GED

• 2+ years of experience in Management, Operations Leadership, or related field

• In lieu of education, 4+ years of experience in Management, Operations Leadership, or related field

Bonus Points If You Have

• 4+ years of experience in Management, Operations Leadership, or related field

• Bilingual - Spanish Speaking

Compensation:

The base pay for this position generally ranges between $74,000.00 to $124,800.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

Benefits:

We also offer a range of benefits and programs based on eligibility. These benefits include:

• Paid Parental Leave

• Paid Time Off

• 401(k) Plan

• Medical, Dental, Vision, & Health Savings Account

• STD, Life, LTD and AD&D

• Recognition Program

• Education Assistance

• Commuter Benefits

• Family Support Programs

• Employee Stock Purchase Plan

Learn more at MyDiscoverBenefits.com.

What are you waiting for? Apply today!

All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)