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Unified Communications Architect

Company Description

Arete Technologies, Inc. offers set of innovative Consulting and Outsourcing services, bridging the gap between requirements and outputs of various dexterous and facile companies worldwide. The thrust of providing global deliverables with focus on providing paramount and unsurpassed services combined with cost saving solutions to the clients

We understand the business requirements in the present day corporate scenario and aspire to provide world-class services enabling the organization to burgeon and flourish while keeping the work-life balance intact. The Global delivery mechanism followed at Arete Technologies, Inc. saddles proficient schemas and unconventional channels to provide one-stop solutions for all your workforce needs.

our Team is an exquisite amalgamation of vast experiences of over 30 years in IT Consulting and Staffing industry. Connoisseurs in the field of staff augmentation for IT, we operate on 24 by 7 model with an aim of providing affordable and adept professionals with an assurance of satisfaction for both Consultants and Clients.

We are pre-eminent service providers in the field of staff augmentation, IT Consultancy, Software development, Web Development providing unexcelled services and focusing on both the employers and employees.

Job Description

Description:

A Senior Cisco Unified Communications Consultant/Architect to provide professional services in support of its Cisco IP Telephony initiatives. This will focus primarily on planning and engineering activities in support of the specific pros initiatives Either Webcam or In-Person

A qualified Senior Consultant will perform in a staff augmentation role to work with other members of the DTMB NTSD Voice Services team. The contractor will follow all established standard processes and procedures to plan, design, deliver, document and support assigned IP Telephony and IP Contact Center requests for new service and/or changes involving existing Agency clients. This position is also responsible for the troubleshooting and repair of these services. This includes the use of SoM NTSD standard delivery service management tools (BMC Remedy and SMMS). Specialist level qualifications on Telecommunications components such as Oracle (Acme Packet) Session Border Controller, Cisco Call Manager, Session Manager, CUBE, UCCX, PCCE, Attendant Console, Informacast, switches, routers, gateways, IP phone sets and other related devices such as analog adaptors.

Must Have:-

-8 Years experience with Cisco Unified Communications/Voice
-Highly Desired Cisco certifications preferred (CUCC, CCNA, CCNA Voice, CCNP)
-Desired ITIL v3 Foundation for ITI Service Management certification
-5 years experience with Cisco CUCM platform maintenance and support
-3 years experience with Cisco UCCX platform maintenance and support
-2 years experience with Cisco PCCE platform maintenance and support
-2 years experience with Cisco SME maintenance and support
-2 years experience with Oracle SBC SIP platform maintenance and support

Qualifications

Need only Local Candidates. 

Additional Information

Best Regards,


Paramjot Singh

Average salary estimate

$105000 / YEARLY (est.)
min
max
$90000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Unified Communications Architect, Arete Technologies, Inc.

Arete Technologies, Inc. is on the hunt for a dynamic Unified Communications Architect to join our team based in Lansing, MI! As a Senior Cisco Unified Communications Consultant, you will play a pivotal role in supporting our Cisco IP Telephony initiatives. Picture yourself working hand-in-hand with our DTMB NTSD Voice Services team, where you'll be guiding the planning and engineering of communication solutions that perfectly meet our clients' needs. Are you experienced in troubleshooting and delivering high-quality IP Telephony services? If so, you'll thrive in this environment where we prioritize both innovation and work-life balance. Your mission will involve utilizing industry-standard tools like BMC Remedy and SMMS while working with cutting-edge technologies like the Cisco Call Manager, UCCX, and Oracle SBC. We value collaboration and knowledge sharing, and you will have the opportunity to impact our clients' communication capabilities significantly. If you have the required qualifications, including a wealth of experience in Cisco systems and the relevant certifications, this is your chance to shine at Arete Technologies, Inc. Join us as we provide unparalleled services and solutions while fostering an incredible work atmosphere!

Frequently Asked Questions (FAQs) for Unified Communications Architect Role at Arete Technologies, Inc.
What does a Unified Communications Architect do at Arete Technologies, Inc.?

At Arete Technologies, Inc., a Unified Communications Architect is crucial in designing and managing Cisco IP Telephony initiatives. This role involves planning, engineering, and troubleshooting various communication solutions to meet our clients' needs effectively.

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What qualifications are needed for a Unified Communications Architect at Arete Technologies, Inc.?

Candidates looking to become a Unified Communications Architect at Arete Technologies, Inc. should have extensive experience with Cisco Unified Communications, relevant Cisco certifications, and a solid understanding of telecommunications systems and support processes.

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What are the responsibilities of a Unified Communications Architect at Arete Technologies, Inc.?

The Unified Communications Architect is responsible for planning, designing, delivering, documenting, and supporting IP Telephony and IP Contact Center services. This includes troubleshooting issues and using tools like BMC Remedy to manage requests effectively.

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How many years of experience are required for the Unified Communications Architect position at Arete Technologies, Inc.?

Arete Technologies, Inc. seeks candidates with at least 8 years of experience in Cisco Unified Communications/Voice systems to ensure effectiveness in the role and to meet client demands.

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Is the Unified Communications Architect role at Arete Technologies, Inc. remote or in-person?

The Unified Communications Architect position at Arete Technologies, Inc. allows for both webcam and in-person interactions. This flexibility enables collaboration while supporting clients effectively.

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What technologies should a Unified Communications Architect be familiar with at Arete Technologies, Inc.?

A Unified Communications Architect at Arete Technologies, Inc. should be familiar with Cisco Call Manager, UCCX, Oracle SBC, and various networking equipment like switches and routers to ensure robust communication solutions.

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Are there opportunities for advancement for Unified Communications Architects at Arete Technologies, Inc.?

Yes! Arete Technologies, Inc. fosters a culture of growth and development, offering Unified Communications Architects opportunities to expand their skills and advance their careers within the company.

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Common Interview Questions for Unified Communications Architect
Can you describe your experience with Cisco Unified Communications?

In answering this question, highlight specific projects you’ve worked on, the technologies you’ve used, and your direct contributions to those projects. Share metrics or outcomes that reflect your impact.

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What troubleshooting steps do you take for IP Telephony issues?

Outline the systematic approach you would take, including identifying symptoms, checking configurations, utilizing diagnostic tools, and how you communicate with stakeholders during the process.

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How do you ensure high availability in Unified Communications systems?

Discuss practices such as redundancy, regular maintenance, and monitoring systems. Emphasize any experience you have implementing failover solutions and your grasp of best practices.

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What are the key features of Cisco Call Manager that you have utilized?

Mention specific modules and capabilities you've worked with in Cisco Call Manager, such as user management, call routing, or integration with other systems, and the benefits they brought to your organization.

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How familiar are you with ITIL processes?

Provide an overview of your knowledge of ITIL principles and how you’ve integrated them into your work. Give examples of specific processes you’ve implemented for incident management or service improvement.

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Have you worked with Oracle SBC previously? What was your experience?

Share your experience with Oracle SBC, including any specific projects where you deployed or managed it. Reference the challenges you faced and how you overcame them.

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What methods do you use for documenting your work?

Discuss your approach to documentation in terms of detail, tools used (like Confluence or SharePoint), and the importance of keeping records clear for future reference.

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How do you stay updated on industry trends in Unified Communications?

Explain your strategies for keeping abreast of the latest trends, such as attending conferences, following relevant blogs or forums, and continuous education through certifications.

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Can you explain your experience with session border controllers?

Detail your hands-on experience with session border controllers, specifically focusing on configurations, handling SIP traffic, and any performance optimization you accomplished.

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What are some challenges you’ve faced in Unified Communications projects, and how did you resolve them?

Identify particular challenges, such as technical limitations or tight deadlines, and describe your thought process and actions for problem-solving to ensure project success.

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EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
November 25, 2024

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