Operations Consultant, Risk Solutions Services

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

ABOUT RISK SOLUTION SERVICES

The mission of the Risk Solution Services (RSS) division is to be the unrivaled advisor for global payment fraud management, and our vision is to be the most valuable partner in lasting client relationships.

We are the consultative arm of Visa’s Risk & Identity Solutions (RaIS) organization that offers a vast portfolio of solutions to our merchant, partner, issuer, and acquirer portfolios.

We strive to maintain unrivaled relationships with these clients. RSS is a necessary extension of our clients’ teams that allows them to reach their full potential while enabling adoption of Visa products. Our people are the differentiator. We are passionate about the continued success of our customers and take pride in their accomplishments as a team. We have a collaborative and supportive culture that keeps everyone motivated.

OPERATIONS CONSULTANT, RISK SOLUTION SERVICES

Job Description

The Operations Snr Analyst, Risk Solution Services will be responsible for reviewing and improving RaIS RSS organizational processes, and working to improve quality, productivity, and efficiency.  A significant component of this role is collecting, analyzing and reporting data to help the organization make informed decisions.  This will include working closely with Visa stakeholders across RaIS, Finance, IT, Sales and other departments.

Essential Functions and Responsibilities

• Operational Excellence: Analyze current operational processes and performance, recommending solutions for improvement when necessary. 

• Communication and Presentation: Delivers clear, concise, and tailored messages independently.

• Consulting Expertise: Enhances revenue through strategic relationships and automation, aligned with RSS.

• Analysis, Data, and Reporting: Collect and interpret data from multiple sources, and consolidate it in a structured and useful format.  Develop reports that optimize efficiency and provide meaningful insights.

• Industry Knowledge: Acquires and shares industry insights, consults on payment ecosystems, and adapts solutions based on competitive knowledge.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Basic Qualifications

• 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications

• 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
• Relevant work experience
  • Advanced data visualization experience, preferably using Tableau or PowerBI
  • Strong knowledge of business operations, management principles, and strategies
  • Excellent project management and organizational skills 
  • Collaborating on and with enterprise-wide products, projects, and programs
  • Deriving insights and action items through analysis
  • Proficiency in Microsoft 365 (Office)
  • Exceptional presentation, consultative, and communication skills

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,700.00 to 157,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.