Local SEO + Customer Service Manager

Local SEO Management:

Implement Local SEO strategies to improve search engine rankings for our clients.
Manage and optimize Google My Business (GMB) listings.
Perform keyword research and manage local citations.
Track and report on SEO performance metrics and make data-driven decisions.
Stay up-to-date on the latest Local SEO trends and best practices.

Customer Service:

Provide excellent customer support via email, chat, and phone, addressing client inquiries professionally and promptly.
Resolve client issues and maintain a high level of client satisfaction.
Coordinate with internal teams to ensure client feedback is implemented effectively.
Handle online reputation management and respond to customer reviews.

- Bachelor's degree in SEO, Management, Sales & Marketing or a related field (or equivalent experience

er Service Representative & Local SEO Management

- In-depth industry knowledge regarding best practices, development, current regulations, and technology, particularly in Customer Service & Local SEO Management

- With deep background in a remote set-up of work similar to freelancing as an Independent Contractor (deep understanding on the pros & cons involved in this industry).

- Excellent interpersonal and communication skills, both written and verbal

- Knowledge about Google My Business (GMB), keyword research, and SEO tools (e.g., SEMrush, Ahrefs, Moz)

- Familiarity with the U.S. market is a plus

- Excellent customer support via email, chat and phone, addressing client inquiries professionally and promptly

- Strong persuasive and results-driven mindset

- Ability to resolve client issues and maintain a high level of client satisfaction

- Handle online reputation management and respond to customer reviews

- Attentive to detail and excellent organizational skill

- Ability to work collaboratively and communicate effectively with team

- Capable to exercise utmost discretion, diplomacy, and tact with patient and staff interactions

- Commitment to provide high-quality customer service and patient care

- With fast, reliable and stable internet connection (LAN or Fiber) and with internet backup