Appointment Setter - Lakeland Area - job 1 of 2

As an Appointment Setter at ARS-Rescue Rooter, your main responsibilities will include engaging with customers in big box retail home improvement stores to discuss heating and cooling upgrades, air quality improvements, and energy-saving options. You'll also be tasked with generating leads for free in-home consultations or selling home performance tune-ups, ensuring customers understand the benefits of our services.

To become an Appointment Setter at ARS-Rescue Rooter, you should ideally possess sales experience, although an outgoing personality can also be a strong asset. The ability to work independently and represent the brand effectively within retail environments is crucial. Weekend availability and the willingness to put in extra hours when necessary are expected.

Appointment Setters at ARS-Rescue Rooter can expect a pay structure that includes an hourly wage of $20 to $30+ based on performance. Additionally, performance incentives are available, allowing you to maximize your income based on sales achievement, all while being compensated weekly for your work.

Absolutely! ARS-Rescue Rooter believes in empowering its employees with the knowledge they need to succeed. New Appointment Setters will receive comprehensive training to familiarize themselves with HVAC systems and sales techniques, ensuring that you feel confident in your role, even if you have no prior experience.

As an Appointment Setter with ARS-Rescue Rooter, you'll enjoy a dynamic work environment that brings you face-to-face with customers in retail settings. This position allows for social interactions and the opportunity to educate customers about important home services, all while working independently and effectively representing our brand.

A great way to generate leads is by actively engaging customers as they shop. Being friendly and approachable is key; I’d ask open-ended questions about their needs regarding air quality or HVAC systems and explain how our services can provide solutions. My goal would be to create interest and provide enough value for them to want to schedule a consultation.

In past sales experiences, I've effectively used relationship-building strategies, leveraging rapport to understand customer needs and tailor my pitch accordingly. By actively listening to their concerns and providing tailored solutions, I found that customers are more receptive and likely to respond positively to sales attempts.

Handling customer objections requires empathy and understanding. I would acknowledge their concerns, validate their feelings, and then provide informative responses that address those objections. Offering additional insights or benefits of our services often helps in alleviating their doubts.

In a previous role, I set personal sales goals at the beginning of the month. By implementing proactive outreach strategies and maximizing customer engagement, I was able to exceed my targets by 30%, which not only boosted my commission but also earned recognition from my management team.

I am excited about the opportunity to work with ARS-Rescue Rooter because of the company’s reputation for quality and reliability in the residential services industry. I'm eager to leverage my sales skills in a meaningful way, helping homeowners improve their living conditions and enhancing customer satisfaction.

Key skills for an Appointment Setter include strong communication abilities, persuasive sales techniques, and a friendly, approachable demeanor. The ability to work independently and manage time effectively while juggling customer interactions is also crucial for success in this role.

Approaching a hesitant customer requires tact and patience. I'd first listen to their concerns without pressuring them and create a dialogue that allows them to share their hesitations. By providing thoughtful and informative feedback, I’d help them see the value we can provide, turning their hesitation into interest.

Yes, I am fully comfortable with working weekends. I understand that peak times can often fall on weekends, and I appreciate the opportunity to engage with more customers during these times, ultimately driving more sales and contributing to my team's success.

I am aware that ARS-Rescue Rooter specializes in HVAC, plumbing, and electrical services. The company's long-standing history in providing quality home services and commitment to customer satisfaction resonates deeply with me, and I admire your approach to offering free consultations and valuable upgrades for homeowners.

During slower sales periods, I focus on maintaining a positive attitude and view it as an opportunity to improve my knowledge and skills. I spend time analyzing past sales tactics and reaching out to customers for follow-ups or feedback, which often builds relationships and leads to future incentives.