In-Home Advisor - HVAC Sales (Aiken)

As an In-Home Advisor - HVAC Sales at ARS-Rescue Rooter, your primary responsibility will be to connect customers with the best heating, cooling, and air quality solutions tailored to their specific needs. This includes presenting options for system upgrades or replacements, all the while utilizing warm leads provided by the company to maximize your sales potential without the pressure of cold calling.

To be considered for the In-Home Advisor - HVAC Sales role at ARS-Rescue Rooter, you should have prior experience selling residential services in-home. Exceptional customer service and communication skills are essential, combined with a strong work ethic and the ability to manage travel to pre-set appointments using a company-provided vehicle.

ARS-Rescue Rooter offers comprehensive training opportunities tailored for In-Home Advisors. This may include technical training, sales techniques, safety protocols, and leadership development, ensuring you are well-equipped to thrive in your role while providing the best service possible to customers.

The income potential for an In-Home Advisor - HVAC Sales at ARS-Rescue Rooter is quite lucrative, with an average earning range of $100k to $200k+ per year. This position features an uncapped commission structure, meaning the more sales you make, the more you earn, providing significant financial incentives to excel.

ARS-Rescue Rooter provides an industry-leading benefits package for In-Home Advisors, which includes low-cost health insurance options, paid time off, holiday pay, a 401(k) with a company match, and additional perks like a company vehicle, computer, and ongoing professional development opportunities.

Begin by actively listening to the customer's concerns and needs. Establish rapport by being friendly and professional, and assess their current HVAC situation before presenting appropriate solutions that meet their requirements.

Share specific examples where your strategies and relationship-building efforts led to exceeding sales goals. Highlight the methods you employed, such as leveraging customer feedback or finding creative financing options that helped close sales.

Stay informed about industry trends, such as energy-efficient systems and emerging technologies. Discuss how these developments impact customer preferences and your ability to offer competitive solutions that meet evolving needs.

Addressing customer objections requires patience and understanding. Acknowledge their concerns, provide clear explanations, and offer compelling evidence, such as testimonials or case studies, to reassure them about the value of your solutions.

Focus on the company's long-standing reputation for quality service, strong guarantee, comprehensive training for employees, and commitment to customer satisfaction, all of which contribute to why customers feel confident choosing ARS-Rescue Rooter.

Follow-up is key in sales! Discuss how you typically follow up with leads, whether via phone calls or emails, and discuss the importance of showing genuine interest and ensuring customer satisfaction after the sale.

Personal motivations such as financial goals, professional growth, and a desire to help customers can be powerful motivators. Speak about how these elements drive you to exceed expectations and deliver the best service.

Discuss organizational tools you use, such as digital calendars or task management software, that help you balance your schedule effectively while ensuring timely follow-ups with all potential customers.

Emphasize the importance of active listening, transparent communication, and going the extra mile to meet customer needs, assuring them they will receive quality service throughout the sales process.

Highlight qualities like excellent communication skills, empathy, resilience, and a proactive approach to problem-solving as key traits that contribute to success in this role.