Liner Technician- San Diego, CA

As a Liner Technician at ARS-Rescue Rooter, your main responsibilities include inspecting, diagnosing, and repairing pipeline issues. You will be re-lining sewer pipes using your specialized skills while utilizing a variety of drain cleaning equipment. Collaboration with your team is key, as you'll work together to ensure effective solutions, all while maintaining accurate records of your work and providing exceptional customer service.

To apply for the Liner Technician position at ARS-Rescue Rooter, candidates should ideally have a high school diploma or GED paired with at least three years of verifiable experience as a Pipe Lining Technician. A strong understanding of Cured In Place Piping techniques, excellent problem-solving abilities, and a valid driver’s license are also essential for this job.

ARS-Rescue Rooter offers a comprehensive benefits package for Liner Technicians, including access to insurance starting from 31 days of employment, low-cost medical options, dental and vision insurance, a health savings account, 401(k) plans with company match, paid time off, and company-paid life insurance. This ensures you are covered both on and off the job, promoting your well-being.

Customer service is incredibly important for a Liner Technician at ARS-Rescue Rooter. In this role, you will frequently interact with customers while diagnosing and repairing their pipeline issues. Your ability to communicate effectively and address customers' concerns not only enhances their experience but also reflects the values and reputation of ARS-Rescue Rooter.

Success as a Liner Technician at ARS-Rescue Rooter requires strong problem-solving skills, attention to detail, and the ability to operate various types of drain cleaning equipment. Additionally, having good communication and teamwork abilities is crucial, as you’ll often work alongside others to provide the best service possible.

When responding, draw from your background and discuss specific projects where you've utilized Cured In Place Piping techniques. Explain the process, any challenges faced, and how you overcame them, showcasing your expertise and practical experience in the field.

A strong answer would involve detailing your systematic approach to diagnosing issues, from inspecting the site to identifying symptoms. Share specific examples where you successfully diagnosed and resolved problems, reflecting your systematic thinking and problem-solving skills.

Here, emphasize your organizational skills. Discuss how you assess urgency and importance, manage your time effectively, and communicate with your team to ensure all projects progress smoothly. Providing real-life scenarios can enhance your response.

Discuss your understanding of safety protocols and procedures. Explain how you perform equipment checks, maintain clear communication with your team, and follow safety regulations to prevent accidents, reflecting your commitment to a safe working environment.

Detail the processes you follow to keep detailed logs of work performed and materials used. Explain your preferred tools or software for documentation, emphasizing the importance of accurate record-keeping for both compliance and customer trust.

Share a specific instance where you went above and beyond to assist a customer. Describe the situation, what actions you took, and the positive outcome, showcasing your customer-first mentality.

Explain your strategy for maintaining professionalism in challenging situations. Describe techniques for active listening, empathizing with customers, and finding solutions to their issues, highlighting your problem-solving abilities.

Discuss your habits for continual learning, such as attending workshops, reading industry publications, or participating in relevant training programs. This shows your commitment to professional growth and adapting to new technologies.

Talk about qualities like collaboration, communication, accountability, and a willingness to share knowledge. Provide examples from past experiences that illustrate these traits in action, emphasizing how you'd contribute positively to the ARS-Rescue Rooter team.

Craft a response that aligns your values with those of ARS-Rescue Rooter. Talk about the company's reputation, commitment to customer service, or growth opportunities, which resonates with your career aspirations and commitment to the industry.