Job details

IT Support Specialist

Ascend Analytics is looking for an IT Support Specialist to support day-to-day operations, both local and remote, including direct support for individual employees and their workstations in Windows and Microsoft Office environments.

Skills

Experience with Microsoft Windows and Microsoft Office products
Detailed understanding of Admin Portal for Microsoft Office 365 including Dynamics CRM
Strong discipline working within a standardized ticketing system
Technical documentation skills for company-facing how-to and instructional processes
Excellent oral and written communication skills

Responsibilities

Assist with onboarding of new employees and user training on PC applications
Set up, configure, and maintain Windows laptops
Identify and resolve PC hardware and software related failures and issues
Update inventory of PC’s and manage software updates to remote PC’s
Upgrade software components and install OS upgrades as required
Troubleshoot difficult problems to resolution quickly and to industry standard best practices
Other responsibilities as assigned by direct manager

Education

Bachelor’s degree in Information Technology, Information Science, or related field, OR Equivalent combination of education and experience with some formal training